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@ajptwo Your computer should be able to run all current Sims 4 content; its hardware isn't the issue. And this error isn't due to hardware anyway, nor is it related to the download issues that can happen when the CAS Demo is installed. (That's completely separate.) Instead, it typically happens when Sims 4 can't access or write to the user folder, as in, the Sims 4 folder in Documents > Electronic Arts.
I see a OneDrive sync error in your dxdiag, so that's the place to start. First, find the Sims 4 folder in Documents > Electronic Arts and make sure it's the one with your saves inside, that is, if you have any saves. Right-click the folder and select Copy, then paste it on your D drive: open File Explorer, click This PC, then double-click D, and right-click in the empty space and select Paste. This will be your backup copy of your saves and other user files in case you need it later.
Now please pause OneDrive syncing and cancel the current sync:
Next, tell OneDrive not to automatically sync the contents of Documents. You'll stlll be able to manually upload files, but it won't keep interfering with Sims 4.
Restart your computer and try again to play. If you get the same error, please let me know the full file path to the Documents directory: open a File Explorer window, right-click Documents in the left panel (the one with the special icon), select Properties > General, and list the Location.
Hey, so I'm also having the sims 4 already running error and I've done literally everything I could to fix it but I've had no luck. Can someone please help me?
- puzzlezaddict2 years agoHero+
@Aero_exe Among the troubleshooting steps you've tried, have you created a new admin Windows account and tried launching the game from there? If not, please do so now. The account needs to be local, as in, don't link it to your Microsoft account. None of your saves or other user content will be available, but that's fine for now; just let me know whether Sims 4 runs at all.
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