@irelandpure Heyo, I too am running Sophos and have this problem. Eventually, I've identified the one messing with it is, under 'exploits', under the advanced exploit mitigation, turning off the protection on 'prevent code cave utilization' lets the game run again.
And so there's the issue. Don't know why it's an issue, but...there it is.
YOU ARE A LIFE SAVER!!! I've literally spent HOURS troubleshooting (curiously I had already unchecked that box including all others with no success), unistalling, re-installing, clearing caches, deleting files, updating drivers and more but unchecking that one box, and BAM! I agree that is makes no sense, but as you said "there it is".
Thank you so much!
@puzzlezaddict ok, I got everything installed and done, here's his DxDiag, also the sims 4 didn't open on his laptop
just realised i accidentally attached it and not paste the link- here yeh go https://pastebin.com/ceTCxETV
@TayloQT The Nvidia driver didn't install, so the laptop now is using the Basic Display Adapter instead of the driver. Please download a fresh copy of the VGA driver from here:
https://www.acer.com/ac/en/US/content/support-product/7983?b=1
If you want to make sure you're getting the correct driver, here's the direct download link:
Run it as an admin: right-click on the download and select "Run as administrator." Restart before trying to play.
Thank you! I've been racking my brain for 2 days trying to find an answer as to why my game won't work. I also have Sophos. Once I turned off 'Prevent code cave utilization' my game started working again. Thank you for sharing the solution! š
@GasolineCrea WOW! I can't believe this little thing caused all this nonsense in my game....thank you!!! Just unchecked that box on Sophos and there we have it....endless hours of playing sims begins.
Product: The Sims 4
Platform:PC
Which language are you playing the game in? English
How often does the bug occur? Every time (100%)
What is your current game version number? 1.68.156.1020
What expansions, game packs, and stuff packs do you have installed? city living, get famous, get to work, island living, realm of magic, vampires, and vintage glamour stuff
Steps: How can we find the bug ourselves? All I have to do to come across it is try to open the game either from origin or from my desktop. Both have the same result essentially which is that nothing happens.
What happens when the bug occurs? When I try to launch the game from origin, the origin window disappears for a moment then reappears and nothing else happens, the game icon doesn't appear in my taskbar or anywhere else but origin still says the last time I played it was the last time I clicked on play. When I try to launch the game from the shortcut on the desktop nothing at all happens.
What do you expect to see? The game launching. Or origin opening followed by the game opening.
Have you installed any customization with the game, e.g. Custom Content or Mods? Not now. I've removed them.
Did this issue appear after a specific patch or change you made to your system? Yes
Please describe the patch or change you made. It was the November patched released on the 11th the moment the update finished installing I couldn't open the game again.
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The file I attached used to pop up when I tried to run the game as an administrator but now (after the most recent patch for crashed) nothing pops up at all.
@GasolineCrea Thank you
my game works again !
Thank YOU! This was the fix for me to, I am using Sophos Home Premium and the exceptions didn't work but disabling exploits did.
thank you so much
OMG I CAN'T LOVE YOU LESS!! Ty so much!!
Sophos users:
I resolved this issue by logging into my Sophos dashboard, going into my machine settings, going to the Protection tab, then the Exploits tab, expanding the Advanced Settings under Exploit Mitigation, and turning off "Prevent code cave utilization". No I don't know what this means or why TS4 triggers it, but it just works now.
You're a live saver!!!! I've been searching for answers for months!!!!!
It was that freaky little thing in Sophos!
THANK YOU SO MUCH - I haven't played in months because of thiiiiis!!!!!
<3
Community Manager
