YOU ARE A LIFE SAVER!!! I've literally spent HOURS troubleshooting (curiously I had already unchecked that box including all others with no success), unistalling, re-installing, clearing caches, deleting files, updating drivers and more but unchecking that one box, and BAM! I agree that is makes no sense, but as you said "there it is".
Thank you so much!
@puzzlezaddict ok, I got everything installed and done, here's his DxDiag, also the sims 4 didn't open on his laptop
just realised i accidentally attached it and not paste the link- here yeh go https://pastebin.com/ceTCxETV
@TayloQT The Nvidia driver didn't install, so the laptop now is using the Basic Display Adapter instead of the driver. Please download a fresh copy of the VGA driver from here:
https://www.acer.com/ac/en/US/content/support-product/7983?b=1
If you want to make sure you're getting the correct driver, here's the direct download link:
Run it as an admin: right-click on the download and select "Run as administrator." Restart before trying to play.
Community Manager
