I really need your help! Since the Nov update my game will not load. I get no error. I spent almost an hour with EA tech who could not fix issue and stated I would have to wait till patch fix for patch update. I am technically challenged and have no idea what else to do. Here is what I have done so far:
Removed mods folder
Uninstalled and reinstalled origin
removed origin from gameplay
repaired game
disarmed firewall
removed caches
Removed sims4 folder from game to generate new folders
I have all EP except star wars, All GP and all SP. I have never had any issues with Sims 4 on this computer until this update. Would really appreciate your help
@crinrictI have hitman pro Alert which I can not find any means to temporarily disable it.
Also, have windows security which I have tried disabling but that did not fix issue. Window controlled folder access is off and has been off.
My computer tech is coming this evening to try all the other measures you posted. I will let you know what worked if anything.
Thanks for your much needed help!
I miss my game. Pre ordered Snowy Escape and have not even gotten a chance to play! ☹️
As I am not the most computer proficient person, I had my PC guy help me. (I just did not feel comfortable doing it myself). He tested and found that Hitman Pro Alert was the issue. He stated that the reason for this is a common virus delivery is a benign program will open the virus program, so when the Origin App went to open the Sims4 app from inside it triggered on that behavior. He added the exceptions to the Hitman Pro Alert and the anti virus (Avasti that he just installed) for good measure. Everything seems to be running now.
Thank you for the direction to point towards.
Greatly Appreciate the help
PS Hitman Pro Alert could be disabled. I just could not find where to go to disable but he could.
