Crashing

I have the same issue! I tried removing my mods and custom content. I repaired the game. I tried creating new saves, but no matter what, it still crashes.

Crashing

system crash

crashesgames

I played for about 20 minutes today until it crashed. Then, every time I opened the game, the time until it crashed got shorter and shorter until it crashed just a minute after launching.

I don't see any reaction or change in the situation. 

What should I do in this situation?

Thanks in advance for any help!

angsty_squid​  Thanks for the dxdiag.  The lastcrash didn't attach (which is normal, the site flags some of the text as potentially harmful), but that's fine, it's mostly unusable by anyone outside of Maxis.

The Sims 4 crashes in your dxdiag are generic: the errors say the game crashed because it crashed, due to an access violation, which is too generic an error to be of any use on its own.  But the fact that the game keeps crashing sooner and sooner makes me wonder if this might be a hardware issue.  Does it help to wait ten or twenty minutes before trying to play again?  Does it help to turn the computer off for five minutes before trying to play again?

The other errors in your dxdiag may or may not be relevant.  There's one from the EA App that might mean nothing, and there's one from Asus software (e.g. GPU Tweak) that suggest you should shut down this software before trying to play, just in case.  However, if you've overclocked any components, please revert to stock settings and test again.  An overclock can be stable for a while before causing problems as the component degrades over time.

Your dxdiag also lists a couple crashes of the USB 3 driver.  These are typically not serious and often cleared up by unplugging all USB 3 devices and restarting the computer, then reconnecting them.  So please do that as well.

I did this

the game works

but I want to get my saved games back

please tell me what to do

I am attaching the latest crash report.

<?xml version="1.0" encoding="UTF-8"?><report><version>2</version><sessionid>24216fd4b6f7c9616a0fe560</sessionid><type>crash</type><sku>ea.maxis.sims4.15.macarm64</sku><createtime>2026-05-22 05:13:42</createtime><buildsignature>Local.Unknown.Unknown.1.124.63.1220-1.300.000.241.Release</buildsignature><systemconfig></systemconfig><categoryid> 0x59effc</categoryid><stack> 0x59effc 0x566604 0x566604 0x566604 0x566604 0x566604 0x566604 0x566604 0x566604 0x566604 0x566604 0x566604 0x566604 0x566604 0x566604 0x566604 0x566604 0x566604 0x566604 0x566604 0x566604 0x00 0x00 0x00</stack><threads></threads><screenshot></screenshot><memdump></memdump><contextdata>Client Session Time: 166.19<br />Num Save Errors: 0<br />Num Load Errors: 0<br />Current Game State: 0xbe7da869<br />Game Sub-state: 0x1020b807<br />LoadingScreenActiveFlag: 1<br />Origin Version: 13,709,0,6222<br />Modded: False<br />SystemInfo: Mac OS X Version 26.3.1 (Build 25D2128) GPU: Apple M1 Pro macOS Metal driver 0.0.0.0<br />Architecture: arm64<br /><br />(baseaddr) 0x306b40000,'Simulation.dylib' 0x306b40000,'Simulation.dylib' 0x306b40000,'Simulation.dylib' 0x306b40000,'Simulation.dylib' 0x306b40000,'Simulation.dylib' 0x306b40000,'Simulation.dylib' 0x306b40000,'Simulation.dylib' 0x306b40000,'Simulation.dylib' 0x306b40000,'Simulation.dylib' 0x306b40000,'Simulation.dylib' 0x306b40000,'Simulation.dylib' 0x306b40000,'Simulation.dylib' 0x306b40000,'Simulation.dylib' 0x306b40000,'Simulation.dylib' 0x306b40000,'Simulation.dylib' 0x306b40000,'Simulation.dylib' 0x306b40000,'Simulation.dylib' 0x306b40000,'Simulation.dylib' 0x306b40000,'Simulation.dylib' 0x306b40000,'Simulation.dylib'(/baseaddr)</contextdata></report>

Scylla3010​  Please continue in your thread that I've moved to the Mac forum:

Need technical help | EA Forums - 13425900

This forum is for technical issues on Windows machines.

Thank you for your help. For an update, I disabled whatever overclocking setting I had, but it didn't work. I recently did what you suggested in another reply; move my entire TS4 folder to the desktop and play a clean file; and it worked. Does this mean my saves are what was causing it? What's the next step?

angsty_squid​  It could be your saves, but it could easily be something else in the old folder.  So try moving over your saves, or at least one of them, and see whether it crashes with nothing else added to the new folder.  If you don't want the effects of zero mods (rather than the few you use), copy the save rather than moving it, so the original stays intact.

If the save is fine, you can try moving over any other content you want to keep.  If the save is not fine, that doesn't necessarily mean the entire save is broken—it could be the lot or neighborhood where the sims live.  So try playing them in a different world, on a default EA-made lot, just as a test.

Awesome, thank you so much!😄