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crinrict's avatar
crinrict
Hero+
6 years ago

[CURRENT ISSUE] Sims 4 doesn't start - No Error Message (Patch 1.68.154)

There's been lots of folks having issues starting their games. What happens is that Origin acts as if it starts the game but then nothing happens. No Error Messages, no nothing. The button goes ba...
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puzzlezaddict's avatar
puzzlezaddict
Hero+
6 years ago

@Sims4LOverZRule  Since you're running Windows 7, there's some relevant info that the dxdiag doesn't contain.  You can find it in the Reliability Monitor instead.  Hit Windows key-R and enter "perfmon /rel" without quotes.  You'll see a list of errors and updates, with a column for each day.  (Today is all the way on the right.)

For any errors that mention Origin or Sims 4, or that correspond to when you've been trying to play, click "View technical details," then copy the information and paste it into a text document.  (Notepad is fine.)  You can attach the file to a post as you did with your dxdiag.  Sometimes the Reliability Monitor doesn't update right away, so if you don't see any related errors, be sure to check back an hour or two.  The timestamp on the initial chart can also be off by up to an hour, so that's not an entirely reliable metric, but the one within the technical details should be accurate.

    • puzzlezaddict's avatar
      puzzlezaddict
      Hero+
      6 years ago

      @Sims4LOverZRule  The faulting module in the Sims 4 crashes is a component of Windows, so try running a couple of basic checks on your Windows system files.  Here's how:

      • Hit Windows key-X
      • Choose either “PowerShell (Administrator)” or “Command prompt (Administrator),” whichever option is offered
      • Inside the window that appears, copy and paste “DISM.exe /Online /Cleanup-image /Restorehealth” without quotes into the window, and enter
      • The system will start validating soon. If it throws an error, please list it here
      • After it reaches 100%, hit Windows key-X again
      • Again, choose “PowerShell (Administrator)” or “Command prompt (Administrator)”
      • Inside the window, copy and paste “sfc /scannow” without quotes into the window, and enter
      • Post the message you receive here

      Restart your computer before trying to play.

      By the way, I'm not actually sure Command Prompt opens this way in Windows 7, so if it doesn't, search for it in the Start menu, then right-click on the entry and select "Run as administrator."

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