I have tried everything. Disabled my antivirus (I use sophos) Completely uninstall and reinstall multiple times. It does not work. All of my mods are removed and gone-- I'm going nuts. Did a clean upload... also wrong. Chatted in with EA and they told me it wasn't a known issue but seeing this it is. I have nothing coming up, my brain is kind of melting. Help please?
@pygmichan Just to double-check, did you try a clean user folder? If not, please do it now: move your entire Sims 4 folder out of Documents\Electronic Arts and onto your desktop. When you launch the game, if it opens at all, a clean folder will spawn with no content. This is more thorough than only removing mods.
Sophos has a setting called "prevent code cave utilization" that needs to be disabled, in addition to (I think) setting exceptions for Origin.exe, TS4_x64.exe, and TS4.exe. So you don't necessarily need to leave the app disabled as long as you apply those settings.
Does Sims 4 open at all, and if so, when in the loading process does it stop working? If you see any error messages, please post a screenshot.
Your dxdiag lists a few failed Windowd updates in addition to quite a few Sims 3 crashes. So please also run a couple of basic checks of your Windows system files, then manually run any pending updates.
@puzzlezaddictso I did all that it says no integrity issues. I'm up to date on my windows updates rebooted. Did the first thing you suggested and got nothing. I need to wait on Sophos but having it not engaged would work wouldn't it?
And no it's not loading at all. -_-
@pygmichan Please try playing while your computer is completely offline. You can sign into Origin and put it in offline mode, then disable wifi and/or disconnect the ethernet cable before trying to launch the game. If that doesn't help, the next step would be playing in a new admin user account on your computer, so please try that too if you haven't already.
If these steps don't help, please open the game's program files and let me know whether there's a TS4_x64.exe inside. (You might not see the .exe if Windows is set to hide file extensions.) Unless you changed the default install path in Origin, the full file path will be:
Program Files (x86)\Origin Games\The Sims 4\Game\Bin
If nothing else works and you're feeling brave, you can try deleting TS4_x64.exe and repairing the game in Origin, which should put back a new copy. The worst that could happen is you needed to reinstall the game.
Thanks there was an uodate and I made the exceptions to Sophos and all is resolved.
