@puzzlezaddictso I did all that it says no integrity issues. I'm up to date on my windows updates rebooted. Did the first thing you suggested and got nothing. I need to wait on Sophos but having it not engaged would work wouldn't it?
And no it's not loading at all. -_-
@pygmichan Please try playing while your computer is completely offline. You can sign into Origin and put it in offline mode, then disable wifi and/or disconnect the ethernet cable before trying to launch the game. If that doesn't help, the next step would be playing in a new admin user account on your computer, so please try that too if you haven't already.
If these steps don't help, please open the game's program files and let me know whether there's a TS4_x64.exe inside. (You might not see the .exe if Windows is set to hide file extensions.) Unless you changed the default install path in Origin, the full file path will be:
Program Files (x86)\Origin Games\The Sims 4\Game\Bin
If nothing else works and you're feeling brave, you can try deleting TS4_x64.exe and repairing the game in Origin, which should put back a new copy. The worst that could happen is you needed to reinstall the game.
@pygmichan That's the kind of message people get when Origin can't authenticate their installs. Except here, "display name missing from registry" means Origin can't even identify the game, maybe because a registry entry or some other essential data has been deleted.
Given that it's difficult to restore that kind of data once it's gone, if it's really gone, I think the only move here is to uninstall and reinstall the game itself. You can try the easy way first: uninstall through Origin, reinstall only the base game to save time, test it out. It would be best to (still) not have Sophos running at all, at least while you're installing and while you test the game for the first time.
