Product: The EA app
Platform:PC
Error Report ID (learn how to create an Error Report ID in the sticky post)
Which client functionality are you experiencing this bug with? Game Hub
When did this happen? (dd.mm.yy hh:mm) 01/29/2024
Summarize your bug Running Sims 4, all saved households missing.
How often does the bug occur? Rarely (0% - 9%)
Steps: How can we find the bug ourselves? Run The Sims 4
What happens when the bug occurs? All saved games (families) gone.
What do you expect to see? My saved households returned.
EA runs fine. But when I launch The Sims 4, all of my saved households are gone.
@6kaleidoscopes I've merged your post with the master thread for this issue. Please see the first post on page one.
@puzzlezaddict I have looked through most of the thread and all of your OneDrive specific threads with some luck. I was able to locate my saved files and their locations. My user file (located by following the steps on How to find your user folder – Crinrict's Sims 4 Help Blog) says they are saving in my OneDrive under Sims 4. My saved files are there also, but the game still is not running them. Any advice?
Thanks for doing what you do!
@6kaleidoscopes Do the file paths match exactly, at least until the Sims 4 folder? I ask because your screenshot looks fine to me; I don't see an obvious reason why the saves wouldn't load.
If that's not the problem, please create a new save and see what happens to it, both whether it shows up in the correct location—you can check the "date modified" to find the newest one—and whether you can still load it after restarting your computer.
Long term, it might be better to keep OneDrive away from your saves. You could still manually upload files to OneDrive, but moving your Documents folder out of OneDrive would mean fewer complications, including but not limited to the current situation. It's your call though.
Community Manager
