in regards to my missing saves, i tried finding what you talked about in your previous posts, but all my saves have disappeared, its like they never existed in the first place. would they possibly be in some obscure folder?.
if not does anyone know how i can contact someone at EA to try resolve this?
@Arellanna The only places to search are on your computer and in OneDrive, either in My Files or the recycle bin. If you want to be absolutely sure they're nowhere on your computer, download Everything, from VoidTools, which is a free search tool that works a lot better than the built-in Windows tool. Search for Slot_ and see what you get.
This is not an EA-side issue, but rather a system issue of some kind; and EA support doesn't really know what to do about it. So there's no point in contacting EA for help. But if you want to anyway, this is the help portal:
i have found the files on my computer, and they are all named correctly as per the guide at the start of this Q&A. but they're still don't appear in game. i also removed one drive as soon as i got computer and before i downloaded game, so thats not the issue.
anymore ideas?
@Arellanna Please post a screenshot of the contents of the folder that contains the saves, as in, I'd like to see the saves themselves. If nothing else, it'll help me to be able to refer to specific files when I make further suggestions. Please include the address bar, above the list of files, in the screenshot.
Please also list the full path to the user folder Sims 4 is reading. Hers's hwo to find it:
https://sims4.crinrict.com/eng/2018/07/how-to-find-your-user-folder/
C:\Users\TEMP\Documents\Electronic Arts\The Sims 4\Recorded Videos\
C:\Users\TEMP\Documents\Electronic Arts\The Sims 4\Screenshots\
