@Selia77 I've merged your post with the master thread for this issue. Please see the first post on page one.
can you post a link to the master thread please
@Selia77 You're already posting in the master thread. Just open page one rather than whatever page these posts are on. It's right here:
https://answers.ea.com/t5/PC/CURRENT-ISSUE-Sims-4-saves-user-content-disappearing-PC/td-p/12475370
Ive read the first 3 pages , MOST blame one drive. I dont show one drive installed or am aware of saving to it. Im running win 11 and JUST purchased on steam 4 expansions and 1 pack , AFTER i installed them from steam. My game NOW appears to be NEW and never played before even though it shows the log that ive played 798 hours so far. ALL my mods are gone and everything. Ive looked in all the places this thread suggested and still NO luck
What is causing them to disappear right after I purchased the above 5 items? Should i ask for a refund from them? I really dont want to start all over again
@Selia77 I would suggest downloading Everything, from VoidTools, which is a free search tool that's more reliable than the built-in Windows search. Enter Slot_ to look for your saves, and see what turns up. If your saves are anywhere on your computer, this should find them.
As for why saves disappear, OneDrive is the most common culprit by far, but other causes include a virus. Another possibility is that files were manually moved around or displaced, either directly by the user or by some process the user initiated. For example, I've seen some players install Sims 4 into Documents > Electronic Arts, and if and when they uninstall the game, the saves will disappear too since they're in the same location. I'm not saying you did this, only that it's one of the few non-OneDrive-related causes I can think of.
It would also be worth checking onedrive.com, just to be thorough. It only takes a minute to load the site and look through My Files and the recycle bin, and Windows has been known to sneakily activate OneDrive without the user being aware of it.
One thing I can tell you for sure is that installing new content should never delete your saves. I suppose there's an outside possibility that if the game is installed into the same location as the user folder, the game launcher could reach in and delete files and folders that aren't part of the program files. But I haven't seen this happen and suspect it wouldn't, given that Reshade seems to stay in place after users install more packs.
Refunding the packs won't help here. Either the files are still present, somewhere on your computer; or they're gone, and nothing you can do will bring them back.
