Cursor Freezes Once Game Opens
After the new release of University and the new patch, when I open my Sims 4 my cursor freezes. Everything else works, I can hit escape and the menu pops up, but I can’t do anything because my cursor...
Forum Discussion
First thing we should try is seeing if there is a remnant issue from the Mods/CC you removed. Please try the following:
- Exit your game then exit Origin. Please delete the Mods folder from your 'The Sims 4' folder. Then delete the localthumbnailcache.package file in your 'The Sims 4' folder. Also delete any other folders in the 'Sims 4' folder with word cache in the name. (When you restart the game it will automatically create a new, fresh Mods folder.)
- Next please run a game repair [ Open Origin, click 'Game Library' then right-click Sims 4 > Repair Game ]. Make sure to let it run until it has completed all repairs (it will do the base-game first, then run through each of your expansions/packs). After that, please see if the issue has stopped.
Also, if this doesn't fix it please check these reports to see if your issue seems the same:
- https://answers.ea.com/t5/Technical-Issues-PC/Mouse-cursor-not-working-properly/m-p/3302073#M2620
- https://answers.ea.com/t5/The-Sims-4-Bug-Reports/Cursor-stops-working-in-CAS/td-p/3456491/
Please let us know how it goes. Thanks!
SheriGR ☕ – I don’t work for EA
Okay so!
I ended up uninstalling my game completely, and then reinstalling. Once I started it up again, everything was running smoothly. I quit the game, added my Mods back in and started it back up and back to a frozen cursor.
So I downloaded a different mod conflict detector and deleted anything in the folder that showed as a conflict.
I restarted my game and again, frozen cursor. So it seems that my mods are the issue BUT I took out the few broken/conflicting ones that were there.
I’m not willing to play without mods sooo it seems hopeless.
This is good news, though! Since you now know that it is a Md(s) / CC(s) you can eliminate the culprit(s)! So...
If you don't have a lot of Mods/CC you can re-add your Mods/CC one at a time to see if one was conflicting with the function/causing the glitch - but do not re-add the old config file from the old mods folder, as it is possible for it to have become corrupted also.
If you have a lot of Mods/CC, use the 50/50 Mod troubleshooting method:
- Exit your game.
- Move your Mods folder to your desktop. (Do not delete it – save this for later.)
- Restart the game so that it will recreate a new, fresh Mods folder. Do not re-add your Mods/CC, but instead enter the game and begin a new, vanilla (no Mods/CC) game. Enter that new, vanilla game-save to confirm if the issues are gone. Now exit your game.
If that fixed the issue, now you need to troubleshoot your Mods/CC to find which Mods/CC are causing the issue. Use the 50/50 method as follows:
- Divide your Mods/CC from the folder on your desktop in half.
- Add one of the halves back into the game’s Mods folder. Now re-start the game and see if the issue is still gone in the vanilla/new game-save you made.
- If the issue did not re-appear with those added Mods/CC you can try adding the 2nd half from the desktop. If the issues did re-appear, try only adding half of those mods and see if the issue is present in the game...
- Continue in this pattern dividing the folders’ contents in half then half again as needed to eliminate in groupings which Mods/CC are causing the issue.
Once you find the Mods/CC that are causing the issues, check with the Mod/CC creators for updates that may fix the issue - but do not re-add the old config file from the old mods folder, as it is possible for it to have become corrupted also.
I know this is an old issue but I also have this problem. The game loads and the cursor freezes. It does eventually fix itself but then during the game it does it again, and I have to wait for the cursor to unfreeze which gets really annoying.
I deleted the cache file/folders, and I do not have ANY mods (I don't play with mods, the headaches I've gotten from them in the past isn't worth it to me anymore tbh). I also repaired the game. I am hoping this will fix it 🙂 Just wanted to let you know that someone who doesn't have mods is also having this issue.
More than a year later and I'm still having this issue. Does anyone have any answers?
EA_SolaireCommunity Manager
Hey all,
As this thread is now a bit older, I've locked it to prevent necro-posting.
If you're still needing help on this topic, please feel free to create a new thread so we can take a look with you 🙂
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