Cursor Freezes Once Game Opens

@queenvictoriaxo We were looking over your comments and if this issue began after the most recent pack, another helper was mentioning that you may want to try disabling the most recent pack (Discover University) to see if it happens to be causing the issue. (This would only be relevant if you're running the full version, not the Legacy version, since Legacy cannot run Discover University anyway):

To disable Discover University in your game:

• Please find information about disabling packs at this link:  https://sims4.crinrict.com/eng/2017/03/disable-single-packs/

• Disable code for Discover University:  -disablepacks:EP08

I am assuming you don't have this, but there's not a chance you have a game save from before this issue began. But... if you do have one we could try to retrieve and load it.  https://sims4.crinrict.com/eng/2014/09/save-games/

I also wanted to check on something - did you also disable Origin's Web Helper service per directions in comment #16?

Edit: I was just consulting with another helper who looked over your DxDiag and noticed that you had two failed Windows updates. This could very well cause a cursor issue. In fact, he says that he in his own game the cursor was freezing and the screen would become inactive. So... he highly recommended that you look to getting the Windows update to complete successfully. 

Please let us know how it goes.