Here's the DxDiag. Machine name has been removed for privacy reasons. I hope that doesn't interfere.
Sorry for not getting back to you earlier.
CPU is a bit low but it's not below min requirements.
Can you start a new game for testing purposes and see if you have the same issue ?
If you don't, are you willing to share your save game to see if it's reproducible on another computer ?
I have tried starting new saves to check for possible partial file corruption, but the same issue was still happening. I will gladly give you one of my most recent save files to check to see if it is reproducible on another computer.
Also, I'm not sure if this would help, but I was looking through my DxDiag file, and I noticed that I was getting two errors related to the Sims 4: "AppHangB1". One of them was under "fault bucket 129104184868, type 5" and the other was under "Fault bucket, type 0". Both had the same problem signatures listed underneath them. Not sure if that would help, but I thought it would be important to share.
Edit:
That's odd. It won't allow me to place the save file here. Is there any other way that I can get this save file to you besides through the attachment system?
Use mediafire, dropbox or googledrive and PM me the link.
The AppHangs could have something do to do with it.
Could you post all the info of that.
+++ WER1 +++:
Fault bucket 129104184868, type 5
Event Name: AppHangB1
Response: Not available
Cab Id: 0
Problem signature:
P1: TS4_x64.exe
P2: 1.18.64.1020
P3: 5733c6ea
P4: d3b4
P5: 67246080
P6:
P7:
P8:
P9:
P10:
+++ WER2 +++:
Fault bucket , type 0
Event Name: AppHangB1
Response: Not available
Cab Id: 0
Problem signature:
P1: TS4_x64.exe
P2: 1.18.64.1020
P3: 5733c6ea
P4: d3b4
P5: 67246080
P6:
P7:
P8:
P9:
P10:
All of this is pulled straight from the DxDiag file. I'll work on getting the save file to you.
Did you overclock your graphics card ? Did you try setting them to default settings to see if this makes a difference ?
I'm not really aware of how to overclock, so, no, i am not overclocking my graphics card. I also haven't done anything to set my graphics card back to default settings.
Also, I'm not sure if this would help, but my issue may have started shortly after updating my OS to Windows 10. I don't know why I didn't mention that earlier.
Then try uninstalling your graphics card drivers and open Nvidia system panel and reset everything to factory settings (there should be an option somewhere)
Did you reinstall Sims after upgrading to Win 10 ?
I don't see anything out of the ordinary. Bigger menus do take a tad longer for me to but never 2 sec
Where is it the worst for you ? At the police station ? Does it matter at all ?
It does not really matter where it is. Whether it's at an area like the house or the very congested police station, it does not change how long everything takes to appear. It becomes an annoyance when trying to interact with a sim on the street that's walking, where the game takes too long to register that you are clicking on a sim, essentially failing to interaction. Computers take the longest, because they have the most options.
I will take your advice and uninstall my graphics drivers. I did hear that very few people had issues like that upgrading to Windows 10.
Okay, I did what you said, which is uninstalling and reinstalling the drivers, even to the Windows 10 64-bit version, and I am still having the same issue. I really hoped that this would work.
Update: Okay, I did some research and found what each P in WER means. Apparently P4 is the assembly where the fault occurred. So, the fault occurred in d3b4. My issue is trying to figure out how in the world to get there to fix it, or if I can find something to fix it automatically.
I don't use Win 10 myself so I don't have a lot of insight.
You can pause the game if you want to get someone on the street, as a workaround.
Maybe @roberta591 has more ideas ?
Okay, well, thanks for all the help that you could give me.
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