Hi, so I tried to delete my Sims 4 game, due to low space. Then, when I tried to download it again, it took a very long time for anything to even come up. Finally, it came up ''destination folder doesn't exist'', and automatically paused the download. I tried so many times to change folder, and try downloading again, but the same problem keeps popping up, and I don't know what to do. Any tips??? ☹️

@MA377REA Please create a new folder on D. Call it whatever you want, just not "The Sims 4." Choose that folder when you want to install the game. If that doesn't work, uninstall the EA App and reinstall it. When you reinstall, you should see the option to "customize setup" or similar. The only option there is to choose a custom install location; choose the new folder you created on D. Then try again to install Sims 4. The App should automatically try to install to the custom location.

''Destination folder doesn't exist''

17 Replies

EA_Solaire
Community Manager
2 years ago
Hi there @MA377REA

Could you please provide a screenshot of the error you're receiving?
MA377REA
2 years ago
Hey, had to wait til til the error came up, but this is how it looks.
EA_Solaire
Community Manager
2 years ago
@MA377REA

Thanks, can you also grab a screenshot in the app of the install location for The Sims 4 please?
MA377REA
2 years ago
Hey, sorry it took some time, this is how it looks.
puzzlezaddict
Hero+
2 years ago
@MA377REA Please create a new folder on D. Call it whatever you want, just not "The Sims 4." Choose that folder when you want to install the game.

If that doesn't work, uninstall the EA App and reinstall it. When you reinstall, you should see the option to "customize setup" or similar. The only option there is to choose a custom install location; choose the new folder you created on D. Then try again to install Sims 4. The App should automatically try to install to the custom location.
MA377REA
2 years ago
@puzzlezaddict Hey, I tried to uninstall the EA app, and then download again. I changed the folder to my new one at the ''customize setup'' option, and then tried to download. It took a while before anything showed up this time, but the same ''destination folder doesn't exist'' keeps popping up...
puzzlezaddict
Hero+
2 years ago
@MA377REA Please post the error message, or at least the part where it lists the folder it's trying to use. Please also let me know what folder you chose as the location to install Sims 4.
MA377REA
2 years ago
@puzzlezaddict Nvm I downloaded again and it worked! Tysm!!
nachosbaby22
2 years ago
How?? I've changed and tried to redownload 3 times already nothing is working I'm also downloading on a external hard drive.
puzzlezaddict
Hero+
2 years ago
@nachosbaby22 Is Sims 4 actually installing on the external drive, as in, can you see the files there? The reason I ask is because there are always going to be two "The Sims 4" folders, one that contains the game's program files and the other that contains user data. The program files can be installed wherever you want; the user folder is always in Documents > Electronic Arts.

If the problem is the user folder, and you want it on the external drive, use this guide to create a symbolic link:

https://crinrict.com/blog/2020/02/moving-windows-documents-folder-to-external-drive-via-symbolic-link.html

Please make sure the user folder and the program files are separate—do not combine the two, or the game may not work now or stop working later.