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MA377REA's avatar
2 years ago
Solved

''Destination folder doesn't exist''

Hi, so I tried to delete my Sims 4 game, due to low space. Then, when I tried to download it again, it took a very long time for anything to even come up. Finally, it came up ''destination folder doesn't exist'', and automatically paused the download. I tried so many times to change folder, and try downloading again, but the same problem keeps popping up, and I don't know what to do. Any tips??? ☹️

  • @MA377REA  Please create a new folder on D.  Call it whatever you want, just not "The Sims 4."  Choose that folder when you want to install the game.

    If that doesn't work, uninstall the EA App and reinstall it.  When you reinstall, you should see the option to "customize setup" or similar.  The only option there is to choose a custom install location; choose the new folder you created on D.  Then try again to install Sims 4.  The App should automatically try to install to the custom location.

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  • How?? I've changed and tried to redownload 3 times already nothing is working I'm also downloading on a external hard drive. 

  • puzzlezaddict's avatar
    puzzlezaddict
    Hero+
    2 years ago

    @MA377REA  Please post the error message, or at least the part where it lists the folder it's trying to use.  Please also let me know what folder you chose as the location to install Sims 4.

  • MA377REA's avatar
    MA377REA
    2 years ago
    @puzzlezaddict Hey, I tried to uninstall the EA app, and then download again. I changed the folder to my new one at the ''customize setup'' option, and then tried to download. It took a while before anything showed up this time, but the same ''destination folder doesn't exist'' keeps popping up...
  • puzzlezaddict's avatar
    puzzlezaddict
    Hero+
    2 years ago

    @MA377REA  Please create a new folder on D.  Call it whatever you want, just not "The Sims 4."  Choose that folder when you want to install the game.

    If that doesn't work, uninstall the EA App and reinstall it.  When you reinstall, you should see the option to "customize setup" or similar.  The only option there is to choose a custom install location; choose the new folder you created on D.  Then try again to install Sims 4.  The App should automatically try to install to the custom location.

  • MA377REA's avatar
    MA377REA
    2 years ago

    Hey, sorry it took some time, this is how it looks.

  • EA_Solaire's avatar
    EA_Solaire
    Icon for Community Manager rankCommunity Manager
    2 years ago

    @MA377REA 

    Thanks, can you also grab a screenshot in the app of the install location for The Sims 4 please? 

  • MA377REA's avatar
    MA377REA
    2 years ago

    Hey, had to wait til til the error came up, but this is how it looks.