Community ManagerMy game will not launch no matter what I do. I have tried restarting my PC, uninstalling and resinstalling the Sims 4, using the -dx11 command, and the -dx9 command, and so far nothing is working. I have Windows 10, the base game and Island Living, no CC or mods, and for some reason I cannot get the game to open.
@Foxley828 Can you load a different household within the same older save? Use Load Game rather than Resume, and please test a couple different households, preferably at least one you've never played.
@deblake60 It sounds like your antivirus has blocked any element of Sims 4. So please check its settings and exempt/whitelist/trust/etc. anything that looks Sims 4-related, and EADesktop.exe as well.
@exome5135 Please post a screenshot or two of what the game looks like in DX11 mode, or photos if the screenshots look normal. Please also run a dxdiag and attach it to a post.
https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/
@rileewadsworth As a test, please try playing in a clean user folder. Move the entire Sims 4 folder out of Documents > Electronic Arts and onto your desktop, and when you launch the game, if it launches, a clean folder will spawn with no content. (Your saves and other content will be intact in the folder you moved but temporarily not read by the game.) Don't add anything to the new folder yet; just let me know whether you can get far enough to start a new save and play in live mode for a bit.
If that doesn't help, please run a dxdiag and attach it to a post.
https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/
It is whitelisted in my AV, as well as with MS Defender. I even made sure that it had access to the Internet. Like I said before, everything worked great before the update today.
@deblake60 Just to be thorough, please disable your antivirus (temporarily), repair the game, and try again. A few AVs are especially stubborn these days.
If that doesn't help, please post a screenshot of the error, for reference.
I disabled the AV and I open the launcher. Tried to launch Sims 4, but got the same error.
It will be hard to see from the photos: With DirectX 9 toggled (man smiling) the graphics are sharper. With Dx11 (man frowning) the graphics are a little out of focus. There is a yellow hue over the entire screen. It takes forever to load when using DX11. I had the same issue when DX11 was introduced earlier this year and had to turn it off. Hope this helps.
The DirectX 11 still is not as smooth as DirectX 9, when we move the camera around like rotating it, or Zoom In/Out, the game is not as smooth as DirectX9. Hopefully they will make it as smooth as DirectX9, on 240Hz screen is very noticeable that is not as smooth. It's the same as 30-40s FPS feeling whenever we rotate, Zoom In/Out the camera in DirectX 11.
I thought they said that the game is smoother in their patch notes with DirectX 11, but nope... it is not. Still a lot of work left.
@puzzlezaddict wrote:@Foxley828 Can you load a different household within the same older save? Use Load Game rather than Resume, and please test a couple different households, preferably at least one you've never played.
Hi and thanks for trying to help.
I did as you suggested tried a different - previously unplayed household from the same save game I can't access. I managed to play that new household fine. The game didn't hang on that one just the old save that I can't access.
I used 'load game' and not resume.
@puzzlezaddict wrote:@Foxley828 Can you load a different household within the same older save? Use Load Game rather than Resume, and please test a couple different households, preferably at least one you've never played.
Update: After doing as you suggested I managed to access my old save as well. It now plays fine loading from the 'load game' button. Thank you! Happy Simmer here!
New Update: I spoke too soon! Not happy any more because when I tried to load the new game I made last night that wouldn't load stuck on loading screen and only way to shut down the game was via taskmanager. I could get to the map and click on the play button for the family but then the game hung on the loading screen. However, I'm not sure if I have solved the issue myself because:
I tried moving the family off the lot (Sulani - the shipwreck lot.) That worked I could move them successfulyl to another lot and I could then play the family. (Relief at least they are not lost).
This made me wonder if it is a problem with the lot itself and not the actual family in the game. So I bulldozed the lot they'd been living in from managed worlds then moved them back to the lot. This worked and I can now play them on the now empty lot.
Query: I had downloaded a lot from the gallery for that lot and have for all my saved games so wondering if that might the problem with this one. The previous save I managed to access this morning (different game) has a downloaded lot from the gallery as well but I can now access that one ok so perhaps my problem is more downloaded gallery issues rather than the actual game itself.
However, now extremely paranoid about playing, wondering which game I can play and which one I won't be able to access. I really hope this is the end of my troubles now.
Things still not working.
Deleted the new game started again. Thought all was well but game won't load not on 'resume' or 'load game'.
Going back to DX9 until this is sorted, hopefully soon, spent too much time now messing about trying to fix the unfixable.
@Foxley828 I would suggest posting in the Game Issues forum for help with this particular save.
https://answers.ea.com/t5/Game-Issues/bd-p/the-sims-4-game-issues-en
And yes, certain Gallery lots are broken and have been since the For Rent patch; others may have broken more recently.
@puzzlezaddict When I moved the Sims 4 folder out of Documents > Electronic Arts, it allowed me to open the game and play in live mode no problem. I would like to not lose my saves, so if there is a way I can add them back in that would be amazing.
