Community Manager@Foxley828 Can you load a different household within the same older save? Use Load Game rather than Resume, and please test a couple different households, preferably at least one you've never played.
@deblake60 It sounds like your antivirus has blocked any element of Sims 4. So please check its settings and exempt/whitelist/trust/etc. anything that looks Sims 4-related, and EADesktop.exe as well.
@exome5135 Please post a screenshot or two of what the game looks like in DX11 mode, or photos if the screenshots look normal. Please also run a dxdiag and attach it to a post.
https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/
@rileewadsworth As a test, please try playing in a clean user folder. Move the entire Sims 4 folder out of Documents > Electronic Arts and onto your desktop, and when you launch the game, if it launches, a clean folder will spawn with no content. (Your saves and other content will be intact in the folder you moved but temporarily not read by the game.) Don't add anything to the new folder yet; just let me know whether you can get far enough to start a new save and play in live mode for a bit.
If that doesn't help, please run a dxdiag and attach it to a post.
https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/
It is whitelisted in my AV, as well as with MS Defender. I even made sure that it had access to the Internet. Like I said before, everything worked great before the update today.
@deblake60 Just to be thorough, please disable your antivirus (temporarily), repair the game, and try again. A few AVs are especially stubborn these days.
If that doesn't help, please post a screenshot of the error, for reference.
I disabled the AV and I open the launcher. Tried to launch Sims 4, but got the same error.
@deblake60 With your antivirus disabled, does it help to repair Sims 4 and run the EA App and the game as an admin? Right-click the App's desktop shortcut to see the option. For Sims 4, you'll want to specifically find TS4_x64.exe in [install location]\The Sims 4\Game\Bin.
If this doesn't help, are you signed into an admin Windows account? And what antivirus do you use? (There are a few players with the same error; I'd like to know if there's a common factor among you.) I'd also like to see a dxdiag; you can attach one to a reply here.
https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/
