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EA_Cade
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7 months ago

DirectX 11 Technical Issues and Feedback Thread

Sul Sul Simmers! With today's base game update, we've enabled DirectX 11 (DX11) for PC/Windows players using either NVIDIA and AMD GPU’s. For Intel or other GPU users interested in enabling thi...
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deblake60's avatar
deblake60
7 months ago
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It is whitelisted in my AV, as well as with MS Defender. I even made sure that it had access to the Internet. Like I said before, everything worked great before the update today.

puzzlezaddict's avatar
puzzlezaddict
Hero+
7 months ago
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@deblake60  Just to be thorough, please disable your antivirus (temporarily), repair the game, and try again.  A few AVs are especially stubborn these days.

If that doesn't help, please post a screenshot of the error, for reference.

  • deblake60's avatar
    deblake60
    7 months ago
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    I disabled the AV and I open the launcher. Tried to launch Sims 4, but got the same error.

    • puzzlezaddict's avatar
      puzzlezaddict
      Hero+
      7 months ago
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      @deblake60  With your antivirus disabled, does it help to repair Sims 4 and run the EA App and the game as an admin?  Right-click the App's desktop shortcut to see the option.  For Sims 4, you'll want to specifically find TS4_x64.exe in [install location]\The Sims 4\Game\Bin.

      If this doesn't help, are you signed into an admin Windows account?  And what antivirus do you use?  (There are a few players with the same error; I'd like to know if there's a common factor among you.)  I'd also like to see a dxdiag; you can attach one to a reply here.

      https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/

      • deblake60's avatar
        deblake60
        7 months ago
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        I am logged in as Admin on my PC.

        I use AVG and MS Defender (well, Defender is pretty well forced on me). I uninstalled AVG thinking that may help.

        I rebooted about a hundred times.

        As for the TS4_X64.exe it is already on my desktop from a suggestion someone else had provided. I did make sure that I had full access and even Admin Rights.

        I ran the dxdiag as you requested.

        I even made sure all my drivers were up to date.

        This is very troubling and frustrating.

        I do appreciate all that you are doing for me.

About The Sims 4 Technical Issues - PC

PC players get help with their technical issues in The Sims 4 here.51,458 PostsLatest Activity: 18 minutes ago
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Sims 4 Technical Issues - PC","repliesProperties":{"__typename":"RepliesProperties","sortOrder":"PUBLISH_TIME","repliesFormat":"linear"},"topicsCount":51458,"messageActivity":{"__typename":"MessageActivity","corePropertyChangeTime":"2025-04-05T05:43:53.246-07:00"},"tagProperties":{"__typename":"TagNodeProperties","tagsEnabled":{"__typename":"PolicyResult","failureReason":null}},"requireTags":true,"tagType":"PRESET_ONLY","eventPath":"category:the-sims-4-en/category:the-sims-en/category:ea-forums-en/community:tghpe58374board:the-sims-4-technical-issues-pc-en/"},"AssociatedImage:{\"url\":\"https://forums.ea.com/t5/s/tghpe58374/images/cmstMi1SS21Gcm4\"}":{"__typename":"AssociatedImage","url":"https://forums.ea.com/t5/s/tghpe58374/images/cmstMi1SS21Gcm4","height":500,"width":500,"mimeType":"image/png"},"Rank:rank:2":{"__typename":"Rank","id":"rank:2","position":1,"name":"Community 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Thread","id":"message:11841941","revisionNum":1,"repliesCount":203,"author":{"__ref":"User:user:15"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:the-sims-4-technical-issues-pc-en"},"conversation":{"__ref":"Conversation:conversation:11841941"},"readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:11841941"},"body@stripHtml({\"truncateLength\":200})":" Sul Sul Simmers! \n\n With today's base game update, we've enabled DirectX 11 (DX11) for PC/Windows players using either NVIDIA and AMD GPU’s. \n\n For Intel or other GPU users interested in enabling thi...","body@stringLength":"3741","rawBody":"

Sul Sul Simmers!

\n\n

With today's base game update, we've enabled DirectX 11 (DX11) for PC/Windows players using either NVIDIA and AMD GPU’s.

\n\n

For Intel or other GPU users interested in enabling this feature, please see the patch notes here for instructions. Please note, if you've made any custom changes via mods, custom content, or the configoverride folder, you may need to remove them if you encounter issues with the DirectX 11 version of the game.

\n\n

We're creating a thread here to capture any issues or feedback you might have related to The Sims 4 and DirectX 11.

\n\n

Before reporting an issue in this thread please ensure that your graphics drivers are fully up to date.

\n

 

\n

AMD Drivers

\n\n

NVIDIA Drivers

\n


If you wish to disable DirectX 11 for the time being, please visit this page for instructions. 

\n\n

If you're reporting a bug or technical issue you believe is related to DirectX 11, please use the following template:

\n\n\n

To help us better understand the technical aspects of the issues, we would also appreciate if you could provide a DxDiag to us as well:

\n\n\n

And finally, any screenshots, video footage or save files (Please send the link to @TheSimsDirect by clicking here, additional instructions here: http://x.ea.com/74420) you can share issues occurring are of great value to us as well. We look forward to your feedback and working together to enhance your Simming experience!

","kudosSumWeight":0,"postTime":"2024-09-05T13:29:02.130-07:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"TagEdge","cursor":"MjUuMnwyLjF8b3wxMHxfTlZffDE","node":{"__typename":"Tag","id":"tag:pc","text":"pc","time":"2024-07-15T13:50:17.283-07:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}}]},"timeToRead":2,"currentRevision":{"__ref":"Revision:revision:11841941_1"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":9777},"visibilityScope":"PUBLIC","canonicalUrl":null,"seoTitle":null,"seoDescription":null,"isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"archivalData":null,"customFields":[]},"Conversation:conversation:11841941":{"__typename":"Conversation","id":"conversation:11841941","solved":false,"topic":{"__ref":"ForumTopicMessage:message:11841941"},"lastPostingActivityTime":"2025-04-01T03:03:53.015-07:00","lastPostTime":"2025-04-01T03:03:53.015-07:00","unreadReplyCount":203,"isSubscribed":false},"ModerationData:moderation_data:11841941":{"__typename":"ModerationData","id":"moderation_data:11841941","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"Revision:revision:11841941_1":{"__typename":"Revision","id":"revision:11841941_1","lastEditTime":"2024-09-05T13:29:02.130-07:00"},"ForumReplyMessage:message:11841967":{"__typename":"ForumReplyMessage","id":"message:11841967","conversation":{"__ref":"Conversation:conversation:11841941"},"author":{"__ref":"User:user:90819"},"revisionNum":1,"uid":11841967,"depth":4,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:the-sims-4-technical-issues-pc-en"},"subject":"Re: DirectX 11 Technical Issues and Feedback Thread","readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:11841967"},"parent":{"__ref":"ForumReplyMessage:message:11841966"},"body":"

@deblake60  Just to be thorough, please disable your antivirus (temporarily), repair the game, and try again.  A few AVs are especially stubborn these days.

\n\n

If that doesn't help, please post a screenshot of the error, for reference.

","body@stringLength":"387","rawBody":"

@deblake60  Just to be thorough, please disable your antivirus (temporarily), repair the game, and try again.  A few AVs are especially stubborn these days.

\n\n

If that doesn't help, please post a screenshot of the error, for reference.

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It is whitelisted in my AV, as well as with MS Defender. I even made sure that it had access to the Internet. Like I said before, everything worked great before the update today.

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It is whitelisted in my AV, as well as with MS Defender. I even made sure that it had access to the Internet. Like I said before, everything worked great before the update today.

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I disabled the AV and I open the launcher. Tried to launch Sims 4, but got the same error.

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I disabled the AV and I open the launcher. Tried to launch Sims 4, but got the same error.

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@deblake60  With your antivirus disabled, does it help to repair Sims 4 and run the EA App and the game as an admin?  Right-click the App's desktop shortcut to see the option.  For Sims 4, you'll want to specifically find TS4_x64.exe in [install location]\\The Sims 4\\Game\\Bin.

\n\n

If this doesn't help, are you signed into an admin Windows account?  And what antivirus do you use?  (There are a few players with the same error; I'd like to know if there's a common factor among you.)  I'd also like to see a dxdiag; you can attach one to a reply here.

\n\n

https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/

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@deblake60  With your antivirus disabled, does it help to repair Sims 4 and run the EA App and the game as an admin?  Right-click the App's desktop shortcut to see the option.  For Sims 4, you'll want to specifically find TS4_x64.exe in [install location]\\The Sims 4\\Game\\Bin.

\n\n

If this doesn't help, are you signed into an admin Windows account?  And what antivirus do you use?  (There are a few players with the same error; I'd like to know if there's a common factor among you.)  I'd also like to see a dxdiag; you can attach one to a reply here.

\n\n

https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/

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I am logged in as Admin on my PC.

I use AVG and MS Defender (well, Defender is pretty well forced on me). I uninstalled AVG thinking that may help.

I rebooted about a hundred times.

As for the TS4_X64.exe it is already on my desktop from a suggestion someone else had provided. I did make sure that I had full access and even Admin Rights.

I ran the dxdiag as you requested.

I even made sure all my drivers were up to date.

This is very troubling and frustrating.

I do appreciate all that you are doing for me.

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I am logged in as Admin on my PC.

I use AVG and MS Defender (well, Defender is pretty well forced on me). I uninstalled AVG thinking that may help.

I rebooted about a hundred times.

As for the TS4_X64.exe it is already on my desktop from a suggestion someone else had provided. I did make sure that I had full access and even Admin Rights.

I ran the dxdiag as you requested.

I even made sure all my drivers were up to date.

This is very troubling and frustrating.

I do appreciate all that you are doing for me.

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