Community ManagerI disabled the AV and I open the launcher. Tried to launch Sims 4, but got the same error.
@deblake60 With your antivirus disabled, does it help to repair Sims 4 and run the EA App and the game as an admin? Right-click the App's desktop shortcut to see the option. For Sims 4, you'll want to specifically find TS4_x64.exe in [install location]\The Sims 4\Game\Bin.
If this doesn't help, are you signed into an admin Windows account? And what antivirus do you use? (There are a few players with the same error; I'd like to know if there's a common factor among you.) I'd also like to see a dxdiag; you can attach one to a reply here.
https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/
I am logged in as Admin on my PC.
I use AVG and MS Defender (well, Defender is pretty well forced on me). I uninstalled AVG thinking that may help.
I rebooted about a hundred times.
As for the TS4_X64.exe it is already on my desktop from a suggestion someone else had provided. I did make sure that I had full access and even Admin Rights.
I ran the dxdiag as you requested.
I even made sure all my drivers were up to date.
This is very troubling and frustrating.
I do appreciate all that you are doing for me.
@deblake60 Please disable Game Mode and Game Bar, under Windows Settings > Gaming. A component of one of these crashed at least once, so it's worth trying.
Please also uninstall the EA App with Revo Uninstaller (the free version is fine), and restart your computer before reinstalling the App. Choose the Intensive scanning mode if Revo asks. Use a fresh copy of the App installer.
And just because it's simple to do, try forcing the game to open in windowed mode. Open Options.ini, in Documents > Electronic Arts > The Sims 4, search for fullscreen , and set it to 0 (zero).
Please try both with and without the -dx9 command line argument.
If none of this helps, please create a new admin Windows account and try playing there. Make it local, as in, don't link it to your Microsoft account. You'll be able to (try to) launch Sims 4 without reinstalling anything.
The next step would be to clean-uninstall Sims 4 with Revo as well. Be sure to rename the Sims 4 user folder, in your main Windows account, so Revo doesn't nuke it as well, that is if you'd like to preserve your saves and other user data. When reinstalling the game, create a new folder on the root level of the drive of your choice, for example C:\Games is fine, but not C:\Program Files\Games, and install Sims 4 there.
Product: The Sims 4
Platform:PC
Which language are you playing the game in? English
How often does the bug occur? Every time (100%)
What is your current game version number? 1.110.265.1030 DX11
What expansions, game packs, and stuff packs do you have installed? Cottage Living, City Living, Seasons (disabled intentionally in startup options), Get to Work, Dine Out, Get Together, Growing Together Parenthood, Spa Day, Outdoor Retreat, Romantic Garden
Steps: How can we find the bug ourselves? Start game and load a save. Play for a few minutes. Hit alt-TAB and select a window. Notice that control doesn't switch to the window you chose; instead, it stays with Sims 4.
What happens when the bug occurs? Alt-TAB does not, as I would expect, switch control to another window. Instead, it lets me select a window, then does nothing.
What do you expect to see? See above.
Have you installed any customization with the game, e.g. Custom Content or Mods? Not now. I've removed them.
Did this issue appear after a specific patch or change you made to your system? Yes
Please describe the patch or change you made. Allowed installation of Oct 22 pre-patch
Everything I had to say is in the template.
Clicking on links in the main menu page also doesn't work.
