Community ManagerI am logged in as Admin on my PC.
I use AVG and MS Defender (well, Defender is pretty well forced on me). I uninstalled AVG thinking that may help.
I rebooted about a hundred times.
As for the TS4_X64.exe it is already on my desktop from a suggestion someone else had provided. I did make sure that I had full access and even Admin Rights.
I ran the dxdiag as you requested.
I even made sure all my drivers were up to date.
This is very troubling and frustrating.
I do appreciate all that you are doing for me.
@deblake60 Please disable Game Mode and Game Bar, under Windows Settings > Gaming. A component of one of these crashed at least once, so it's worth trying.
Please also uninstall the EA App with Revo Uninstaller (the free version is fine), and restart your computer before reinstalling the App. Choose the Intensive scanning mode if Revo asks. Use a fresh copy of the App installer.
And just because it's simple to do, try forcing the game to open in windowed mode. Open Options.ini, in Documents > Electronic Arts > The Sims 4, search for fullscreen , and set it to 0 (zero).
Please try both with and without the -dx9 command line argument.
If none of this helps, please create a new admin Windows account and try playing there. Make it local, as in, don't link it to your Microsoft account. You'll be able to (try to) launch Sims 4 without reinstalling anything.
The next step would be to clean-uninstall Sims 4 with Revo as well. Be sure to rename the Sims 4 user folder, in your main Windows account, so Revo doesn't nuke it as well, that is if you'd like to preserve your saves and other user data. When reinstalling the game, create a new folder on the root level of the drive of your choice, for example C:\Games is fine, but not C:\Program Files\Games, and install Sims 4 there.
I still get the require elevation. I had done everything that was suggested. Even did a new Admin (which just about caused me to get locked out of my own PC). Uninstalled/reinstated the App, disabled the game features as suggested, uninstalled and reinstalled the game to the default drive (smaller than my gaming drive) and I still get the require elevation popup error. Adding -dx9 did not work and I have no clue if there are other advanced options I could try besides the -dx9. I am so beyond frustrated.
@deblake60 Were you able to test a new local admin account at all, or did you have to revert to your old one? That would be the next-best troubleshooting step here.
@emiliadelrey Please provide the entire dxdiag, saved as a text file.
I did test and I still received the required elevation. I left it on my PC. Right now, I am logged in as my normal Admin.
Platform: PC (Windows 10 with NVIDIA GeForce RTX 3060)
Which language are you playing the game in? French
How often does the bug occur? Everytime
What is your current game version number? 1.109.185.1030
What expansions, game packs, and stuff packs do you have installed? All of them
Steps: How can we find the bug ourselves? Launch the game, enter live mode with any household via manage worlds, go back to manage worlds and enter CAS to edit any household, exit CAS and go back to live mode with any household. Might take one or two tries
What happens when the bug occurs? The game simply crashes and i'm back at desktop. No lastException
What do you expect to see? My game to not crash everytime I try to play
Have you installed any customization with the game, e.g. Custom Content or Mods? Not now. I removed them, cleared my caches, and repaired the game
@Myschkaillyanova and @AIT3ANN Do you have any files in ConfigOverride, in Documents > Electronic Arts > The Sims 4? If so, please remove them.
@Myschkaillyanova Does it help to revert to DirectX 9 mode? It's a check box in the graphics settings, to the right of post processing.
@AIT3ANN Please update your graphics driver, which is a year old, and try DX11 mode again. You can get the newest driver here:
@puzzlezaddictit crashed too with dx9, but i had mods then, so i removed them entirely, cleared my caches and repaired the game. Haven't tried with dx9 and no mods yet, testing right now. Also, i don't have any files in my ConfigOverride folder.
Edit : after testing with dx9 and no mods on my old save, game seems to be fine. Sort of. I noticed my CPU is heating and struggling way more than usual. And mind you, before the update my game was running fine and no overheating with GShade and 200Go (yes, 200 gigabytes) worth of mods and CCs. It's concerning, to say the least
@puzzlezaddict I don't have anything in the ConfigOverride folder and I updated my drivers and it's still happening in Dx11. I have attached a new dxdiag file if that helps
*Edit: After testing some more I found that it doesn't happen in windowed mode only Fullscreen and Windowed Fullscreen but then after I travelled to the lot I saved then exited to main menu and then it crashed in windowed mode.
After many videos, trails, and errors after creating a new local admin and removing all my mods redownloading EA and the Sims 4 along with all my packs it finally worked thank you
Product: The Sims 4
Platform:PC
Which language are you playing the game in? English
How often does the bug occur? Every time (100%)
What is your current game version number? 1.110.294.1020 DX11
What expansions, game packs, and stuff packs do you have installed? All of them.
Steps: How can we find the bug ourselves? Configure the graphics to maximum allowable settings and look at the sea from 888 Spire Apartments.
What happens when the bug occurs? Hard edge where the reflective surface of the ocean water comes to an abrupt stop producing a grid like effect.
What do you expect to see? Smooth surface across whole body of water.
Have you installed any customization with the game, e.g. Custom Content or Mods? Not now. I've removed them.
Did this issue appear after a specific patch or change you made to your system? No
I have a really annoying and jarring graphical bug in the water of San Myshuno when viewed from 888 spire apartments. The reflective surface in the ocean comes to an abrupt stop making the edges really visible. All my graphical settings are cranked up to maximum... Is there anything that can be done about this?
UPDATE: I reloaded the game in DX9 and the issue is resolved. This seems to be a bug related to DX11.
