Community Manager@Foxley828 Can you load a different household within the same older save? Use Load Game rather than Resume, and please test a couple different households, preferably at least one you've never played.
@deblake60 It sounds like your antivirus has blocked any element of Sims 4. So please check its settings and exempt/whitelist/trust/etc. anything that looks Sims 4-related, and EADesktop.exe as well.
@exome5135 Please post a screenshot or two of what the game looks like in DX11 mode, or photos if the screenshots look normal. Please also run a dxdiag and attach it to a post.
https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/
@rileewadsworth As a test, please try playing in a clean user folder. Move the entire Sims 4 folder out of Documents > Electronic Arts and onto your desktop, and when you launch the game, if it launches, a clean folder will spawn with no content. (Your saves and other content will be intact in the folder you moved but temporarily not read by the game.) Don't add anything to the new folder yet; just let me know whether you can get far enough to start a new save and play in live mode for a bit.
If that doesn't help, please run a dxdiag and attach it to a post.
https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/
@puzzlezaddict When I moved the Sims 4 folder out of Documents > Electronic Arts, it allowed me to open the game and play in live mode no problem. I would like to not lose my saves, so if there is a way I can add them back in that would be amazing.
Community Manager
