Forum Discussion

EA_Cade's avatar
EA_Cade
Icon for Community Manager rankCommunity Manager
12 months ago

DirectX 11 Technical Issues and Feedback Thread

Sul Sul Simmers! With today's base game update, we've enabled DirectX 11 (DX11) for PC/Windows players using either NVIDIA and AMD GPU’s. For Intel or other GPU users interested in enabling thi...
pc
looloolooweez's avatar
looloolooweez
Rising Novice
11 months ago
  • Platform: Windows 11
  • Which language are you playing the game in? English
  • How often does the bug occur? 100% of the time
  • What is your current game version number? 1.109.185.1030
  • What expansions, game packs, and stuff packs do you have installed? EP01,EP02,EP03,EP05,EP06,EP07,EP08,EP09,EP10,EP11,EP13,EP16,GP01,GP02,GP03,GP05,GP06,GP07,GP08,GP10,SP02,SP03,SP05,SP06,SP07,SP08,SP09,SP10,SP11,SP12,SP13,SP14,SP16,SP17,SP18,SP46,SP21,SP23,SP25,SP29,SP31,SP35,SP36,SP40,SP41,SP43,SP45
  • Steps: How can we find the bug ourselves? See details below and dxdiag attached.
  • What happens when the bug occurs? Game launches with DX9 when using a DX11 compatible GPU
  • What do you expect to see? Game should launch with DX11 based on GPU assigned to run the game, not system default GPU
  • Have you installed any customization with the game, e.g. Custom Content or Mods? No

My GPU is an integrated NVIDIA GeForce RTX 3050 Ti Laptop, with most current drivers. This is listed as the graphics device in use in the game's config.log and is set as the preferred graphics device for the game in System > Display > Graphics. DirectX diagnostic tool (dxdiag command on Windows 11) shows I'm running DX12.

However, the game still starts up with DX9 by default. I think this is because my machine also has an internal Intel UHD Graphics included with the Intel Core i7 processer, which is listed as "display 1" in the dxdiag (NVIDIA listed as "device 2"). I'm not sure, but my hunch is the game is detecting this system GPU instead of the integrated one, so is not enabling DX9 (b/c Intel support is still in dev), even though it is in fact using the NVIDIA GPU.

  • puzzlezaddict's avatar
    puzzlezaddict
    Hero+
    11 months ago

    @looloolooweez  Likely unrelated to Sims 4, but your dxdiag shows that Acer registration software is crashing repeatedly.  I'd suggest disabling it at startup, which you can do through the Task Manager's Startup tab.

    Your dxdiag also lists a couple of crashes of a component of the Nvidia graphics driver.  It might be worth clean-uninstalling and reinstalling the driver, as described here:

    https://crinrict.com/blog/2019/02/clean-re-install-of-graphics-drivers-with-display-driver-uninstaller-ddu.html

    But before you go that route, try telling Windows to use the Nvidia GPU for Sims 4, in case that makes a difference.  Open Windows Settings > System > Display > Graphics settings, click Browse, find TS4_x64.exe on the list, and choose the high-performance option.  For good measure, do the same for TS4_DX9_x64 and TS4_Launcher_x64.

    • MapleSimmer's avatar
      MapleSimmer
      Seasoned Ace
      11 months ago

      I have a desktop, so I tested this on my son's dual GPU laptop and when I had the NVIDIA control panel defaulted to use the NVIDIA graphics card, the game defaulted to DX 11.

      No description available.

      No description available.

      However, when I changed the setting in the NVIDIA control panel to 'auto-select', the game opens in DX 9.

      No description available.

      No description available.

      I also attach the DX Diag as an FYI. 

      So it appears that if you play on a dual GPU laptop, if you set the global settings to use the NVIDIA graphics vs auto select, the game will default to DX11 without having to use the command line argument in the EA app. 

      Best regards, 
      Jennifer

About The Sims 4 Technical Issues - PC

PC players get help with their technical issues in The Sims 4 here.52,703 PostsLatest Activity: 11 minutes ago