Community ManagerSendenai Your dxdiag lists your driver as being from mid-2024:
Driver File Version: 32.00.0101.5542 (English)
Driver Version: 32.0.101.5542
[...]
Driver Date/Size: 08/06/2024 1:00:00, 4497408 bytes
The dxdiag also lists two crashes of Sims 4 that look exactly like the usual Xe Graphics/DirectX 9 crashes, which is no surprise. Additionally, the dxdiag lists four crashes of the graphics driver that may or may not be happening while you play but are serious enough to address regardless.
All this is to say, it would be best to try the newest driver from Intel, if you can. You can find it here:
Run the installer as an admin: right-click the download and select "Run as administrator." Restart your computer afterwards and before trying to play.
If you get an error when trying to install the driver, here's a workaround:
https://www.intel.com/content/www/us/en/support/articles/000087660/graphics.html
But according to the Intel Graphics Software, the graphic driver is all updated , I tried searching for the newest updates and it says it's all updated. I attach these images so you can see
Community Manager
