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lynnsimss's avatar
lynnsimss
3 years ago
Solved

DLC download error

I just bought a new laptop and I'm trying to redownload my Sims DLC's. All of them have downloaded except for high school years. I keep getting an error every time (refer to picture) I have cleared t...
pc
  • EA_Solaire's avatar
    EA_Solaire
    3 years ago

    Hi all,

    This issue is now being tracked in the current open thread here. 

    If you're still experiencing this issue, please see the linked thread for more information and troubleshooting. 

xlilmonkie's avatar
xlilmonkie
3 years ago

Hi All, 

I recently purchased Sims 4: Growing Together and have been trying to download this pack. When I click on the "Download" button on the EA app, it becomes grayed out and nothing else happens. As recommended by various forums I have tried several individual tactics to try to fix the issue including:
1/ Updating Windows with restart.
2/ Repairing the game (EA app-Sims4-Manage Add-ons-repair).
3/ EA App-Help-App recovery
4/ Restarting the EA app.
5/ Restarting Windows with EA app restart.
6/ Reinstalling EA app with Windows restart.
7/ Relocating downloaded Sims 4 files so EA app didn't recognize them as downloaded and reattempted to solely redownload Growing Together.
8/ While files were still relocated, C:/ProgramFiles---EADesktop-- Run as administrator.
9/ Returned the Sims 4 Files to their original folder (EA app recognized them as downloaded) and re-ran the "repair". 
 
After each attempt I hit the download button and it continues to stay grayed out. Also when I go to the Growing Together page on the EA app nothing happens when I click "download". It states I own the add-on and I have record of my purchase. I have 65GB of storage available on my hard drive so I don't think it's a space issue. 
 
TYIA,
 
xLilMonkie
EA_Solaire's avatar
EA_Solaire
Icon for Community Manager rankCommunity Manager
3 years ago

Hi @xlilmonkie 

I've merged your post in with the main thread on this issue- please try a full uninstall and reinstall of the entire game rather than just Growing Together by following the steps here. 

If this doesn't allow you to install your pack, please run an EA Error Report with these steps, and attach your Report ID in the thread here. 

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