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LoryAnn613's avatar
LoryAnn613
Rising Newcomer
2 years ago

DLC won’t download

I purchased a Build Your Own Bundle, but then realized that I used the wrong payment method so I got a refund through PayPal since I couldn’t find a way to contact EA. I tried repurchasing and now th...
pc
EA_Solaire's avatar
EA_Solaire
Icon for Community Manager rankCommunity Manager
2 years ago

Hey there @LoryAnn613 

If you submitted a refund through PayPal for this bundle, then most likely these packs have been removed from your account and you won't be able to download them- I'm not able to verify this with you over the forums as I don't have access to your specific account information, so we'll want live support to take a look with you.

Please contact live support so they can investigate into this a bit further by submitting a help request here: https://help.ea.com/en/help/faq/using-ea-help/

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