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CatSimmer's avatar
CatSimmer
2 years ago

"Don't have access" message in Sims 4 through EA on PC

Product: The EA app
Platform:PC
Error Report ID (learn how to create an Error Report ID in the sticky post)
Which client functionality are you experiencing this bug with? Launch Game
When did this happen? (dd.mm.yy hh:mm) Several times
Summarize your bug Can't get into game since purchasing Sims 4 Ranch Expansion and two most recent kits.
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? I don't know.
What happens when the bug occurs? I can't get into the game and I get the "Don't have access" message.
What do you expect to see? Sims 4!

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"You don't have access" message in Sims 4

I bought the Sims 4 Horse Ranch Expansion Pack and the two newest kits.  I have not been able to get into the Sims 4 since.  It tells me I don't have access because "This title may have been downloaded to your device by another user who owns the game.  Log into a different account or restart the app to try again."  I'm not computer savvy, but believe I have restarted the app several times now.  I am the only one in this household who plays this game.  No one else owns the Sims 4 games (expansions, kits, etc.) but me and no one else downloaded anything.  I just can't get in!!

Also, my library says it is empty.  I have bought EVERY Sims 4 Expansion, Game, Stuff and Kit that has been made.  Where is my stuff?

Thank you!

pc

3 Replies

  • CatSimmer's avatar
    CatSimmer
    2 years ago

    Thanks for the response! Unfortunately, that does not seem to help. I have cleared the cashe and now I do not show any app shortcuts on my desktop! Also, I went to the Program Files (x86), Origin Games, The Sims 4 - Everything seems to be there, but I do not see the Origin app in my Menu List to start programs, so does clearing thc cashe do anything if I don't have the app installed anymore? Do I need to reinstall the Origin app? (Okay, I just read that the Origin App was uninstalled when the new new EA Games App was installed. Eveything was working fine until I made my latest purchase!)

    When I go to the Library, of course it says "Your library is empty.' It also says that "You can now find all your owned ADD-ons, game editions, and versions by going to the base game's Game Hub." How do I get to that?

    Thanks for your help!

  • puzzlezaddict's avatar
    puzzlezaddict
    Hero+
    2 years ago

    @CatSimmer  It sounds like you might be signing into the wrong EA account, as in, not the one you used while Origin was still viable.  (It doesn't work in Windows anymore, and the EA App might have uninstalled it during an update, which started happening earlier this year.)  Using the EA App rather than Origin doesn't change the location of already-installed games, which is why you're seeing Sims 4 in the Origin Games folder.  But having the game installed doesn't mean the EA App will recognize you own it if you're not already in the correct account.

    Point is, check your purchase history on ea.com (Account Settings > Order History) to see whether this is in fact the account that bought your Sims 4 content.  If it's not, try your other email addresses.  If it is the correct account, uninstall the EA App and download a new copy of the installer to use.

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