Ideas

Izumix3's avatar
Izumix3
Seasoned Spectator
30 days ago

Gallery Broken

I have done the following in attempts to fix the issue:

  1. removed mods.
  2. restarted computer
  3. repaired files
  4. deleted localthumbcache
  5. wifi connection checked

While I am able to see items when I initially open the gallery, I am unable to search anything as it will display " No Results Found". I am also unable to view catalog of other creators and unable see their builds.

I have attached images of the issue.

 

16 Comments

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  • mikimikina's avatar
    mikimikina
    New Spectator
    30 days ago

    I've been having the exact same problem for over 6 hours now. I think it's an EA server issue, but I'm waiting for a response from someone who knows more than me.

  • dolldrms1's avatar
    dolldrms1
    Seasoned Ace
    29 days ago

    Hi Izumix3​ and mikimikina​ 

    I think this was on EA's end as I encountered the same issue several hours ago.  It seems to be working fine now, if you're still online and need to use the gallery.

  • Fitzy2754's avatar
    Fitzy2754
    Rising Traveler
    29 days ago

    I was having this issue yesterday and am still having it today

  • Keizaak's avatar
    Keizaak
    New Spectator
    29 days ago

    I have the same problem since this morning, even the web version of the gallery doesn't work.

  • mikimikina's avatar
    mikimikina
    New Spectator
    29 days ago

    It still doesn't work well for me, it's not a connection problem and I have the game without mods (I don't use them)

    I will wait :)

  • dolldrms1's avatar
    dolldrms1
    Seasoned Ace
    29 days ago

    Hi mikimikina​   I think the gallery is still having issues.  I just checked and while the gallery tab did come up and show creations, both my personal gallery and my friends galleries were all showing no uploads.  What worked for me to fix that was to search under one of my friends id and then his creations appeared.  After doing that, my personal gallery and friend's catalogues appeared as normal.

    We all may find that until it's fixed on the EA side that it may be hit or miss with what does or doesn't load for us.

  • stormerator1's avatar
    stormerator1
    Rising Novice
    29 days ago

    still having this issue with the gallery. I know the latest EA update/patch really screwed up the game as far as mods go. maybe it screwed with the gallery as well?

  • s52nnnopcka6's avatar
    s52nnnopcka6
    Seasoned Newcomer
    29 days ago

    same issue from yesterday and I did everything but nothing change or solve

  • mikimikina's avatar
    mikimikina
    New Spectator
    29 days ago

    It's been more than 24 hours now..

    Yes, the first loading works, but if you search for something specific, it loads empty, for example if you search for something with the hashtag, or by clicking on the menu on the left, in this case it doesn't find any content.

     Instead, I just tried searching by ID and that works, but only the first loading. If you change the ID and then put back the ID used previously in the search, it tells you again that it does not find any results.

  • Izumix3's avatar
    Izumix3
    Seasoned Spectator
    29 days ago

    Exactly...I have been waiting for this issue to be resolved so that I can place some lots ;-; This is incredibly sad and frustrating!!!!

  • ChinaKamikaze's avatar
    ChinaKamikaze
    New Spectator
    29 days ago

    Same issue here! I actually ended up accidentally deleting my legacy game thinking it was my fault😭

  • uhhhlexis's avatar
    uhhhlexis
    New Spectator
    29 days ago

    Also having this issue! Was working fine this morning but now when opening the gallery it will load the first screen but show "no results found" whenever trying to search for anything in particular. 

    Has anyone confirmed if this is on EA's end? Is there any troubleshooting that's worked for anyone??

  • Koitares's avatar
    Koitares
    New Spectator
    28 days ago

    I've also been having the same issue since yesterday. Tried the same things you mentioned and even moved my tray folder. I can't even look at my own gallery creations. Hope EA fixes it soon.