Forum Discussion

rachLtee's avatar
rachLtee
3 years ago

Double-Charged for Sims 4 Growing Together, No Option to Download

Hi everyone! I raced home from work to download Sims 4 Growing Together, purchased it, and nothing happened. I clicked again in case my purchase didn't go through, but again, it gave me confirmation ...
pc
puzzlezaddict's avatar
puzzlezaddict
Hero+
3 years ago

@rachLtee  Staying on hold is probably not going to be much fun considering the current issues with installing the new pack.  I'd suggest coming back later today when things have calmed down.  At that point, you might be better off contacting EA Help on Twitter or Facebook, or choosing the live chat option instead of calling.

A double charge should absolutely be reversible, but you will need to have someone from EA support help you with that.

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