Forum Discussion

PL-Zajac's avatar
2 years ago
Solved

Double payment- The Sims 4 expansion packs

I can't find any proper mean of contacting you- no e-mail address, no one answering on your chat. No one answering on your fb page either, very basic and unhelpful bot on X. I want to talk to a human...
  • EA_Solaire's avatar
    2 years ago

    Hi there @PL-Zajac 

    Here on the forums we don't have access to your account information or billing details, so we're not able to process a refund on AHQ.

    However, if you've been charged twice for a purchase, the live support team can take a look and get a refund processed for that extra charge. In order to contact live support, you can use the link here

    You'll want to select EA app as the product, then Orders-> I want a refund. From there, you'll see the current available contact options. 

About The Sims 4 Technical Issues - PC

PC players get help with their technical issues in The Sims 4 here.52,520 PostsLatest Activity: 19 minutes ago