Downloaded Packs appearing as not installed in Sims 4
Hello! So I got a new computer earlier this year (Windows PC) and had downloaded my Sims 4 game from my old windows laptop to my new computer. I had some issues with my files when I first got started but after getting things sorted with my computer the game was working perfectly.
After one of the major updates though, my packs were not working. It says both in Origin and in Steam that I have these packs and that they're installed, but when I play my game and try to access my files it says that I'm missing 6 packs and need to install them or restart the game before trying to play. I've tried repairing the game and doing a full sign out and sign back into origin plus restarted both the game and my computer many times, but nothing has fixed it so far.
I've seen a couple suggestions online and I'm sure there's things I could probably do like delete or uninstall certain files, I'm just very worried about messing something up and don't want my files to be corrupted or my saves to not work anymore. I have all my files saved onto usb/spare drives, but I want to be careful not to damage the original files just in case.
(I should also mention that I have two copies of the Electronic Arts folder on my computer - one folder is from my old computer that was made during the data transfer, the other is a copy of the folder I had made myself in case something went wrong. Both folder duplicates have been living on my computer with no issues until now so I don't know if that makes a difference at all.)
If anyone has a fix they could suggest I would be super grateful.
@rainbow_rijii Please clear Origin's cache:
https://help.ea.com/en/help/faq/clear-cache-to-fix-problems-with-your-games/
If you're given the option, try repairing the game in Origin: open your game library, right-click on the Sims 4 icon, and select Repair. Then click on the Sims 4 icon, open More > Expansion Packs, scroll down to Island Living, and see whether you have a Download button. If you do, click it, and let me know whether it downloads. Repeat for your other missing packs.
If that doesn't help, clear Origin's cache again. Next, with Steam and Origin closed, go into the game's program files and look for folders for each of your missing packs. They're labeled by type and release order: for example, Island Living was the seventh expansion released, so its folder is EP07. The default location for a Steam install is this:
Program Files (x86)\Steam\steamapps\common\The Sims 4
For any folder you see for a missing pack, drag it to the trash. (Be sure to look just in that main Sims 4 folder, not in Delta: those folders are separate.) Once you've trashed all the folders, restart your computer, open Origin, and try again to download those packs.
In case it helps, here's a list of Sims 4 packs so you know which folder corresponds to each one:
https://en.wikipedia.org/wiki/The_Sims_4#Expansions_and_add-ons
