DxDiag

@WallFlower26  Call PCSpecialist again, or better yet, sign in and post on their forums.

https://www.pcspecialist.co.uk/forums/forums/laptops-notebook-pcs.12/

Say that you want to download graphics drivers for your laptop, which has an Nvidia GTX 1660 ti and an Intel UHD 630.  Ask for a link where you can find those drivers, or a link to where you can input your model number and see all available drivers.

If someone from the company says they don't offer the drivers at all, let me know.

@puzzlezaddictI did a post on the technical forum just now asking where the graphics drivers on the website are and a member replied "they're not they're on nvidia if you have an nvidia card or AMD if you have an AMD card."

@WallFlower26  I see your post now.  I'd still wait for someone who works for the company, not just a volunteer moderator, to confirm.  It's still better to get one directly from the manufacturer of your laptop.  However, if it is in fact true that they don't offer their own drivers, download this one from Nvidia instead:

https://www.nvidia.com/Download/driverResults.aspx/158760/en-us

Once you've downloaded the driver, either from PCSpecialist or Nvidia, take your computer offline, and shut down any antivirus/firewall you've installed (temporarily, just while you're installing the driver).  Right-click on the download and select "Run as Administrator."  Select Custom mode, then "perform a clean install," which will remove the existing components and replace them with new ones.

Once the driver is installed, restart your computer, reenable your antivirus/firewall, go back online, and test Sims 4.

@puzzlezaddict This is a dumb question but how do I know it’s someone who works there?

I went on Sims just now and it went white so I turned it off using the power button then back on and the following appeared:

That’s the second time it’s appeared the times the laptop and Sims have messed me about.

So I let it do it’s thing loaded Sims and it had changed to Windowed and displayed the second error message I sent you in the private message. I changed the Graphics in the Game Options to Fullscreen, played regardless but the Edge Scrolling and Sims movements were ‘bumpy’ this time - never before.

My laptops broken 😩 I just want to play Sims 😩😡 Why’s it broken 😭

@WallFlower26  This is an example of a post by someone who works at PCSpecialist:

https://www.pcspecialist.co.uk/forums/threads/reported-throttling-on-8th-gen-mobile-chips.60205/

You can see their role under their forum name.

Given how inactive employees seem to be on that forum though, you might have better luck calling again.  Just ask something like, "Do you offer updated graphics card drivers for download anywhere on your site?  If so, where do I find them?"  There might be a live chat option you could use instead, so that someone could send you a link.

The image on your computer screen is a classic BlueScreen.  I can't tell what this one is about, but the others in your dxdiag are most likely related to your graphics card driver as well.  Those BlueScreens and most of the other errors all suggest that you need a new driver for the Nvidia card at least, if not both Nvidia and Intel.  Once you have that new driver installed, if the errors persist, we can look at other solutions.  But it's clear that at least part of the problem is the GPU driver.

@WallFlower26  While researching a similar issue I came across this nvlddmkm.sys error   I thought you might be interested as it details how to fix this error.

@puzzlezaddict @roberta591 I got this email from PC Specialist today:

Not sure what the next step is.

@WallFlower26  Please download the 02_VGA_W10_parts 1 through 5, and let me know what the last modified dates are on each one.