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Asher2cool1's avatar
Asher2cool1
2 years ago
Solved

EA App - Blank Screen

I have tried everything Removed cache (In 2 different ways) Checked for updates refreshed ea app reinstalled Open as administrator Restarted my computer MANY times And probably more ...
pc
  • puzzlezaddict's avatar
    puzzlezaddict
    8 months ago

    @lore_bubbles  Try clearing the EA App's cache, which has nothing to do with your game data:

    https://help.ea.com/en-us/help/faq/clear-cache-to-fix-problems-with-your-games/

    And no, clearing the game's cache wouldn't erase your data either, but it also wouldn't help with an EA App issue.

    If clearing the App's cache doesn't help, download a fresh copy of the App's installer and run it.  You should see the option to repair the App rather than install, so choose that.

    If the App still doesn't work, you should then be able to remove it with Revo.  If not, restart your computer, go into Program Files > Electronic Arts, and delete the EA Desktop folder; if you get an error, kill anything that starts with EA in the Task Manager, including in the background processes list.  Then use Piriform's CCleaner (again, the free version is fine) to remove anything EA App-related.  Make sure you do NOT delete the Electronic Arts folder in Documents, as this is where your saves and other Sims 4 user data are located.

missaonetwo's avatar
missaonetwo
2 years ago

Has there been anyhting done to fix this at all? I have tried everything, this is an issue with the EA App it self, it sucks. There is nothing that fixes this blank screen issue for me and I have been trying to get assistance from EA help for 2 whole weeks. 

  • puzzlezaddict's avatar
    puzzlezaddict
    Hero+
    2 years ago

    @missaonetwo  Did you try uninstalling with Revo, as suggested above?  If you did, and it doesn't help, please let me know what operating system your computer runs.

    • missaonetwo's avatar
      missaonetwo
      2 years ago

      @puzzlezaddictYes I did try Revo uninstaller, I thank you for the suggestion here, I was hopeful but it did not work. My operating system is windows 10

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