Forum Discussion

karolidvo's avatar
karolidvo
Seasoned Novice
2 months ago

EA app and The Sims 4 won´t launch

Hi everyone, I have this issue since today where I can´t open the EA app and The Sims 4 at all. When I click on the EA app nothing happens, same with the Sims. I tried restarting my computer but t...
ea app
  • alliee0's avatar
    alliee0
    2 months ago

    I was having problems also loading my game, lately I’ve been having trouble with my sims 4 in general, I used to be able to just click on my sims 4 icon and the whole game would pop up but then something happened and now I have to log into EA and then i can open sims 4. I had to download some other extension of the EA app, called “EAappinstaller” something like that (I’m not very good with computers, i literally have no idea how i got this but all I know is it works) when I was having problems not being able to open sims 4 or the EA app, I clicked on that extension since it’s a different icon on my desktop and it gave me the option to repair the EA app. It ran a report, instructed me to restart my computer and then everything was fine from there. I wish i could give a more detailed response but I literally have no idea how I did this lol

ambowie14's avatar
ambowie14
Newcomer

Have you tried clearing the app cache? That works for me. Just typing in “app recovery” in the search bar and it should pop up to “clear cache.”

karolidvo's avatar
karolidvo
Seasoned Novice
2 months ago

I couldn´t find the clear cache option anywhere but I found this in the app data of the EA launch helper. Is this it? Should I delete the whole folder or just the files that are inside?

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