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ZedKGaming's avatar
ZedKGaming
3 years ago
Solved

EA App claims packs are installed, yet they are not

Help me, the EA app is not installing my packs! It claims it installed them, but the game says I do not have them downloaded, and they are not in the game files. What can I do?
pc
  • fantuanss's avatar
    fantuanss
    3 years ago

    @ZedKGamingI have this problem before too and see if this is your problem: having both sims 4 and CAS demo installed.
    The EA app has technical difficulties to distinguish The Sims 4 and CAS demo. Go to the demo's install folder, remove the pack's file, rename the demo's folder (add - or something), and re-download the pack. Do not uninstall cas demo, ea app no longer let you re-download it. But ea app will still let you run the the demo.

fantuanss's avatar
fantuanss
3 years ago
@sims11tt please try to go to task manager and terminate everything associated with ea app.
sims11tt's avatar
sims11tt
3 years ago

What part of task manager do I go to, also I have my files in Program Files (x68), but in the origin file

  • sims11tt's avatar
    sims11tt
    3 years ago
    @fantuanss how do i terminate, is there a particular spot on the task manager?
    • roberta591's avatar
      roberta591
      Retired Hero
      2 years ago

      @sims11tt  In task manager right click the task you want to end and click end task.

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