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@Lunafox447 You attached the dxdiag fine. First of all, please plug your monitor directly into the graphics card rather than into the motherboard as is currently the case. I like to borrow this diagram from someone else:
This alone may help, but if it doesn't, use Revo Uninstaller (the free version is fine) to clean-uninstall the EA app. Restart your computer, download a fresh copy of the installer, and run it. Please let me know whether your game library loads properly, and if so, whether Sims 4 works.
@puzzlezaddict i plugged my monitor into the graphics card then attempted to load sims through ea it glitched out again and kept wanting to make changes to my device so i messed around a bit and found it was a problem with origin i had to install an earlier version and what do you know it worked!! thank you for your help!!
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