ea app not opening the sims 4
Hi, I tried reporting an error issue in the beginning of the week but haven't heard anything. I haven't been able to access the Sims 4 since February 11th. its been almost a week and nothing has chan...
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@Ardruna Try pausing OneDrive syncing and then moving the Mods folder again. The option shows up when you right-click the cloud icon in the lower-right corner of the screen.
If moving only the Mods folder doesn't help, move the entire Sims 4 folder it's in. If that doesn't help either, please run a dxdiag and attach it to a post.
https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/
So, unfortunately, pausing the OneDrive syncing didn't make any difference. So, attaching an image of the sync error and also the dxdiag.
@Ardruna Did you try restarting your computer after pausing syncing? This error shouldn't ever happen when syncing is paused, but perhaps the system didn't get the memo, so to speak. A restart would address that.
If not, I'd suggest getting rid of OneDrive entirely, at least for now. There are ways to make it work for you, in whatever capacity you prefer, but the first step here is to get Sims 4 running again. Here's how to deal with OneDrive:
Please do run the Command Prompt command when you're done to confirm that the Documents directory is no longer inside OneDrive.
So, good news and bad news. I was able to uninstall OneDrive and move all the files elsewhere. I was able to successfully launch the game, but, of course, it was like a clean install; it had no saves, no mods, nothing. When I tried to put back the main files (saves, mods, screenshots) so I could resume my games, it again stopped launching successfully. I tried again removing the mods folder, and relaunching, but that didn't help--it is once again simply returning me to the app homepage. Now what?
@Ardruna Remove or rename the new Sims 4 folder, then try to launch the game again and see whether it works. If not, please run the Command Prompt command again to confirm that your computer's Documents directory is still in the correct location:
C:\Users\your username\Documents
If Documents is still where it belongs and you can't play even after removing the newer Sims 4 folder, please post a new dxdiag. Please also let me know what antivirus you use.
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