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IceyWoo's avatar
IceyWoo
Newcomer
2 hours ago

Game crashing after new update

So I have been playing the sims 4 all winter break and it has been doing fine until the update on the 13th. Granted, my laptop has been wonky for several months, but the game has been running fine until now. I had the game open on the main menu for 30 minutes and it didn't crash, but as soon as I get into the game it'll run for a minute, freeze, and then close. I deleted my mod folder (which didn't have much) and that didn't help. I included the DxDiag. I know I need a new laptop but I've been holding out since this one could still run the sims :(

crashing

1 Reply

  • puzzlezaddict's avatar
    puzzlezaddict
    Hero+
    2 hours ago

    IceyWoo​  Your laptop should actually be okay for Sims 4, not ideal but good enough for medium to medium-high graphics settings.  The crashes your dxdiag lists are breakpoint errors, which are a software problem, not typically related to hardware.  One possible cause though is the game running out of memory.  So please try playing immediately after restarting your computer, with nothing running in the background other than the EA App (and Steam if you use it to play).

    If that doesn't help, please do a clean uninstall and reinstall of the graphics driver, as a bad driver is another common cause of breakpoint errors.  Here's how:

    https://crinrict.com/blog/2019/02/clean-re-install-of-graphics-drivers-with-display-driver-uninstaller-ddu.html

    Use the newest driver HP provides for your laptop.  Go here:

    https://support.hp.com/us-en/drivers/laptops

    Enter your serial number, choose your OS (just Windows 11 is fine) if prompted, click All Drivers, expand Driver-Graphics, and download the newest Intel driver by version number.  The first number matters most, e.g. 32 is newer than 31; after that, the last four numbers matter.

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