EA app PC : Problem downloading Sims 4
Hello. Earlier today, I decided to do a deep clean op of my Sims 4 game, I completely uninstalled it rather than spending a long time removing my mods and CC, so that I would be sure they would be p...
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I attempted using Revo to get rid of anything sims 4 related but it wasn't able to find anything. It did successfully remove the EA app and all related files. I restarted and created the install folder in the root level of my C drive and reinstalled. I'm now trying to install the game to that folder but the installation is still stuck on preparing.
@sleepingbeauuuty Does the install stay "preparing" indefinitely, or does it eventually error out, and if the latter, what error do you see?
Please also create an EA App error report and post the report ID here.
https://help.ea.com/en/help/ea/ea-app/run-ea-error-report/
I don't know whether this is an EA App issue or an account issue or something else, but when someone from EA catches up to this thread, the error report will be the first request.
Since that will probably take a couple days, it's worth trying Piriform's CCleaner (here again, the free version is fine) to see if it finds anything Sims 4-related to remove. CCleaner and Revo have a lot of overlap, but they don't work in the same way, so one can catch files that the other misses.
It does error out after about an hour. Just a vague "Something went wrong with your download. Give us a few minutes, then try again." I will give the CCleaner a try. Thank you for your help, I really appreciate your time.
Report ID - 482df5b0-a6a8-43f9-b1f8-23a6526a4134
@sleepingbeauuuty I've flagged your post to someone from EA. It might take a couple days to get a response. In the interim, thanks for the error report ID, which would be the first request anyway.
Hi there @puzzlezaddict! It's been a while but I saw BlueMystral's reply about getting it to download through steam and has success with that which is great but I'm still having an issue with Get to Work downloading. I had an Xbox Live membership at one point and linked my accounts after which I downloaded Get to Work. Now when I look at Get to Work it says I own it through EA play. Have you come across anything like this? I'm wondering if maybe the issue is that I had the base game and Get to Work through EA play somehow? But I'm not sure how to rectify this without rejoining xbox live/ea play and if it doesn't work then I'm out that money anyway. Just hoping to get your thought on this.
EA_SolaireCommunity Manager
Hey there @sleepingbeauuuty
Your post has been merged in with the main thread on this issue- thank you for sharing your Error Report ID!
If you're still having troubles with this, could you please follow the steps here to run an Error Report and attach the Report ID to your post so we can investigate this further?
I still cannot install the Sims 4. It gets stuck to "preparing" and then it fails, just as it originally did.
As I'm not sure if anyone saw my EA app report ID I edited to my last reply, I'll share it again
db2cb681-4239-4c87-a181-2ecfc166e2ef
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