EA app PC : Problem downloading Sims 4

I was going to try again the forcing update to the EA app and when I went in the file to do it, I notice this. I didn't pay attention if that was there before, however. I doN,t know if that means anything, but I figured I should share, just in case.

@bluemystral  That's fine and not a problem.  You can get rid of it if you want, but it shouldn't be doing any harm.  I have it too, and I believe that it's from when the EA App was still in beta.  At some point, an update to the App was its own separate download, with the old folder being renamed rather than overwritten.

Okay that makes sense. I just wasn't sure if it was supposed to be there or anything, so I wanted to make sure. Thanks 🙂

Hi 🙂 My fiancé suggested that I should contact the EA support directly, I just finished talking with someone via Live Chat and while we could't fix the issue, they said they would talk to someone in the teams working on those things. I made sure to mention how I was not the only one to have this issue. They also requested that I let the people here know as well about this fact, so this is me doing so

@bluemystral  With all due respect to EA support, that's pretty much the standard reply when they don't know what to do.  We're very much aware of the download issues here, both volunteers and the EA community managers who post on this site.  But no one here works on the EA App, so all we can really do is collect reports and hope the people who support the App itself find a way to fix the problems.

The person I talked with did say they were going to let the teams working on the App know about the issue, I'm sorry I wasn't clear enough^^'

@bluemystral  I understood that; I was saying that this issue has been reported up the chain already.  It's been on our radar for months now, and one more report from customer support isn't going to change anything.

In case it's not clear, I'm frustrated with the EA App overall and with customer support, not you.

@puzzlezaddict Don't worry, I know that. While I was talking to them, they made me do the stuff you told me to do, to the same results, but when I was trying to download it, I told them how it was stuck on preparing, then later, how it was still there, until it ultimately failed, so they could see how long that part would take. I guess we can just wait and see.

Alright, I found a solution!

I tried downloading Sims 4 base game from my Steam account and licked it with my EA account. I could download the base game. Went to log in on the EA app to see if I could download my packs and stuff and it already had started to download. So all in all, I downloaded the base game via Steam and then my EA bought packs. A bit annoying, but hey, it works.