Hi @puzzlezaddict
So I tried your latest suggestion and it’s still giving me the same message when I attempt to launch the game. ☹️
@LadyLucinaTwitch Is OneDrive syncing Documents? I do have another suggestion you could try, but I need to know beforehand whether OneDrive is in the picture.
@puzzlezaddict
I’ve had One Drive disabled so no documents or anything is syncing
@LadyLucinaTwitch Okay, please create a new folder on the root level of the drive of your choice, called Documents (exactly that, nothing else in the name). So C:\Documents would be fine, but not C:\some name\Documents. Use the built-in Windows process for moving the location of Documents as described here (option one):
If you get an error when trying this, let me know what it says.
I attempted your suggestion and followed the steps shown in Option One but received this message: "Can't move the folder because there is a folder in the same location that can't be redirected. Access is denied."
@LadyLucinaTwitch Okay, let's see what Windows thinks is the full file path to the Documents folder. Search in Windows for "command prompt," open it, and enter this:
reg query "HKCU\Software\Microsoft\Windows\CurrentVersion\Explorer\Shell Folders" /v "Personal"
Please post the results here.
Sorry for the delayed response. I followed your instructions and it shows C:\Users\LadyLucinaTwitch\OneDrive\Documents as the full file path for Documents. I'm a bit confused since I had disabled OneDrive on my PC.
@LadyLucinaTwitch It sounds like OneDrive decided to reenable itself at some point. This might have happened after a Windows update, with the screen showing you some prompt about backing up your files. The error you mentioned when trying to move the location of Documents is common when OneDrive is involved. At any rate, please follow these instructions for disabling OneDrive, or at least its control of Documents:
You'll also see a registry-related method. This is safe to use in that Microsoft says it won't break anything, but it would be best to try to change OneDrive's settings first. And once you've moved the locations of Documents, Pictures, and Desktop, if that's what you want to do, signing out of OneDrive will disable it. You can double-check your work by running the same command.
Once you've done that, it's worth trying to play Sims 4 before moving the location of Documents a second time, as in, try it when the location is Users > your username > Documents. That might well work, and in that case, it would be unnecessary to move the folder again.
Community Manager
