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babygirlatwell's avatar
babygirlatwell
New Scout
3 hours ago

cas on pc

i don't know if i'm in the right place, but after my game updated yesterday on the 12th, my game will freeze right when i press the check mark to go into the game. i took pictures and posted them on x. and told the commutation sims team as well on x. it's been like this even today.  i even had an memory limited popped up after it crashed yesterday. i even tried getting my event today, i froze. luckily, i went  back in quick and got my event item and left before the game crashed again. i even repaired it, removed the sims 4 folder from docs, uninstalled it and reinstalled. tried without mods with mods. did the same thing.

cc or mods removed
crashing
launching
never cc or mods
updates

3 Replies

  • puzzlezaddict's avatar
    puzzlezaddict
    Hero+
    2 hours ago

    babygirlatwell​  Please check your antivirus for any Sims 4-related actions.  The "out of memory" error is often AV-related, as is the inability to load images from the Gallery.  Freezing when exiting CAS is more generic but can be caused by an antivirus as well.

    If your AV isn't blocking the game, or you don't think so, it's still worth disabling it temporarily, just as a test.  As long as you don't do anything else at the same time, your computer should be safe.

    If the AV is the problem, set exceptions for TS4_x64, TS4_Launcher_x64, TS4_x64_fpb if you use or want to use the Memory Boost feature, TS4_DX9_x64 if you use DirectX 9 mode, and EADesktop.exe as well.

  • babygirlatwell's avatar
    babygirlatwell
    New Scout
    2 hours ago

    my av shouldn't be a problem because it never did that before. but i'll try it anyway.  and i come back here with an update. it all started after the update. so idk.

  • babygirlatwell's avatar
    babygirlatwell
    New Scout
    1 hour ago

    nope. turned off my firewall and nothing. still the same. and my options keeps reverting back as if i never changed them.

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