This method worked for me: Go up to top left hand corner, click go offline, then click go online and it fixed for me.
Product: The Sims 4
Platform:PC
Which language are you playing the game in? English
How often does the bug occur? Every time (100%)
What is your current game version number? x
What expansions, game packs, and stuff packs do you have installed? x
Steps: How can we find the bug ourselves? x
What happens when the bug occurs? x
What do you expect to see? x
Have you installed any customization with the game, e.g. Custom Content or Mods? Yes
Did this issue appear after a specific patch or change you made to your system? Neutral/Not Sure
EA app prompts me to update, but it still has the 'update required' each time I do it, so it's not updating. Tried repairing the game, but no difference. Anyone else having this problem?
Having the same issue.
the game just doesn't work since the update;
*tried updating the whole game and exp (doesnt help)
*tried updating (many times) - it works, 'Update complete'... but just wants to do it again and again and wont let me play ☹️ ☹️
You can try these steps:
1. Manually update the app. With the app closed (even in the task bar) go to Start>EA folder and select EA Updater. Wait for the app to be updated.
2. Once the app has updated wipe the cache. Again with the app closed, go to Start>EA folder and select App Recovery. Confirm and wait for the app to restart.
3. Now click on the 3 lines at the top left and select Go Offline, confirm and then click on the three lines again and select Go Online.
Try and see if that solved the problem.
Hi there, I managed to fix it. I just logged out of the EA app and logged in again, that seemed to fix it. This EA app is the worst, sometimes I log in, and it says I have no packs, so I have to restart everything to fix it. Nothing but glitches. Thanks for all your help anyway.
Community Manager
