This method worked for me: Go up to top left hand corner, click go offline, then click go online and it fixed for me.
Product: The Sims 4
Platform:PC
Which language are you playing the game in? English
How often does the bug occur? Every time (100%)
What is your current game version number? x
What expansions, game packs, and stuff packs do you have installed? x
Steps: How can we find the bug ourselves? x
What happens when the bug occurs? x
What do you expect to see? x
Have you installed any customization with the game, e.g. Custom Content or Mods? Yes
Did this issue appear after a specific patch or change you made to your system? Neutral/Not Sure
EA app prompts me to update, but it still has the 'update required' each time I do it, so it's not updating. Tried repairing the game, but no difference. Anyone else having this problem?
the game just doesn't work since the update;
*tried updating the whole game and exp (doesnt help)
*tried updating (many times) - it works, 'Update complete'... but just wants to do it again and again and wont let me play ☹️ ☹️
Community Manager
