This method worked for me: Go up to top left hand corner, click go offline, then click go online and it fixed for me.
Product: The Sims 4
Platform:PC
Which language are you playing the game in? English
How often does the bug occur? Every time (100%)
What is your current game version number? x
What expansions, game packs, and stuff packs do you have installed? x
Steps: How can we find the bug ourselves? x
What happens when the bug occurs? x
What do you expect to see? x
Have you installed any customization with the game, e.g. Custom Content or Mods? Yes
Did this issue appear after a specific patch or change you made to your system? Neutral/Not Sure
EA app prompts me to update, but it still has the 'update required' each time I do it, so it's not updating. Tried repairing the game, but no difference. Anyone else having this problem?
You can try these steps:
1. Manually update the app. With the app closed (even in the task bar) go to Start>EA folder and select EA Updater. Wait for the app to be updated.
2. Once the app has updated wipe the cache. Again with the app closed, go to Start>EA folder and select App Recovery. Confirm and wait for the app to restart.
3. Now click on the 3 lines at the top left and select Go Offline, confirm and then click on the three lines again and select Go Online.
Try and see if that solved the problem.
