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Sedgewick's avatar
Sedgewick
Seasoned Scout
3 years ago
Solved

EA App won't install 4/26 update, can't launch game

Product: The Sims 4 Platform:PC Which language are you playing the game in? English How often does the bug occur? Every time (100%) What is your current game version number? n/a, can't see this i...
pc
  • Sedgewick's avatar
    Sedgewick
    3 years ago

    This method worked for me: Go up to top left hand corner, click go offline, then click go online and it fixed for me. 

puzzlezaddict's avatar
puzzlezaddict
Hero+
3 years ago

@taelas30 @Genuia and anyone else for whom going offline and back online doesn't help, please try clearing the EA App's cache:

https://help.ea.com/en-us/help/faq/clear-cache-to-fix-problems-with-your-games/

If that doesn't make a difference, please force the EA App to look for updates.  Go into its program files, likely here:

C:\Program Files\Electronic Arts\EA Desktop\EA Desktop

and run the EAUpdater.exe, then restart your computer before trying to run the update again.

HawnaKitty's avatar
HawnaKitty
New Ace
3 years ago
@puzzlezaddict Thank you. I went to the EA App and the help.ea.com address helped me fix the problem. I'm in my game now.

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