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GalacticGal's avatar
GalacticGal
Seasoned Ace
24 hours ago

EA APP Won't Open Game

Hi, I do hope I have the correct place to mention this. I was able to play my game, initially, after I patched a day after the latest update hit. I did figure out how to get the game to read my saves, thankfully. But so far, in another Sims 4 game folder, the game can't read my Mods. This, even after I saved the new game I started, and went into Game Options to turn the mods back on.  I saved and exited after I reactivated the mods.  Still made no difference yesterday.  My initial game folder I can play the game, and the mods show up just fine. But I wanted to work on a different game, which requires different mods from my other game.

I was able to get the App to open and start my game, this morning. I checked a few things out while I was there, and deemed, I would try the newer game in the other folder. In fact, when I looked at the files in the second game folder, there seemed to be a few things missing.  I checked on the third folder I had, and decided to move the saves, Tray and Mods folder into that one, just to see if the missing files were the problem.   Saved and exited like normal. Can I get the App to open my game again?

No. I am having fits about now.  I even attempted to install a new EA App, but the App informed me it was already installed. Okay. I restarted my computer and tried to open the game again.  It's a no-go. I'm grossly unhappy and close to being furious at this stage of the game. What the heck is going on?

Please help.

1 Reply

  • GalacticGal  Rename the Sims 4 folder you're currently using so there's no "The Sims 4" folder in Electronic Arts, and try to play.  Let me know whether the game works.  If it does, start moving or copying some content to that new folder and keep testing.

    If you can't play after renaming the folder and before adding any content to the new Sims 4 folder (or if no new folder is created), please provide a dxdiag.  Hit Windows key-R, enter dxdiag in the run box, wait for the scan to finish, click "Save all information," and save the file to your desktop.  From there, you can attach it to a reply using the paper clip (Attachment) icon included with the other formatting buttons.

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