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Edenza's avatar
Edenza
3 years ago
Solved

Error - finish your gaming session

Just started getting the same thing while playing Sims 4. I've had the game going about an hour, owned it since release, now this. (Cm edit - moved to Sims board for visibility) Edit: Thanks @puzzl...
pc
  • puzzlezaddict's avatar
    puzzlezaddict
    3 years ago

    @Edenza  Playtime tracking is new to the EA App.  I'm not sure why you saw a pop-up about EA Play, the subscription service, if you don't have a sub.  But if you see it again, please take a screenshot and post it.

    For the error itself, open the EA App, click the dropdown menu in the upper-left corner, choose Settings, then My playtime, and let me know whether playtime tracking is enabled or disabled.  If enabled, you can try turning it off entirely.  I believe parental accounts can also enable it for any linked child or teen account, in case that's relevant here.

puzzlezaddict's avatar
puzzlezaddict
Hero+
3 years ago

@Edenza  Could you provide a bit more context to the error please, for example a screenshot?  Since your post was split into its own thread, I'm not sure what the entire error is or when it's happening, other than that you've been playing for an hour.

Please also let me know whether you've enabled the EA App playtime tracking and limits, even if you're using the "unlimited" setting.

  • Edenza's avatar
    Edenza
    3 years ago

    Thanks again. I didn't know my reply had been made into a fresh post. It's an EA issue, not Sims-specific as far as I can see from other posts (like the one I had replied to).

    I've not so much as looked at the EA App playtime tracking and limits. Until I began getting this pop-up, I didn't know these options existed in EA. Do a user's account settings default to "unlimited?" The pop-up said that I was using EA Play, which I don't have... unless something changed in the Origin/EA changeover?

    • puzzlezaddict's avatar
      puzzlezaddict
      Hero+
      3 years ago

      @Edenza  Playtime tracking is new to the EA App.  I'm not sure why you saw a pop-up about EA Play, the subscription service, if you don't have a sub.  But if you see it again, please take a screenshot and post it.

      For the error itself, open the EA App, click the dropdown menu in the upper-left corner, choose Settings, then My playtime, and let me know whether playtime tracking is enabled or disabled.  If enabled, you can try turning it off entirely.  I believe parental accounts can also enable it for any linked child or teen account, in case that's relevant here.

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