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AngelSparkles00's avatar
AngelSparkles00
4 years ago
Solved

Error : 6d1778b8:1df4e8dc:00000000:912c9c10

Can someone please help me with this error saying ''Unable to start: There was an error processing the startup configuration script. [ 6d1778b8:1df4e8dc:00000000:912c9c10]'' but I dont understand why? if someone has gotten this error can you please explain how you got rid of it.

pc
  • puzzlezaddict's avatar
    puzzlezaddict
    4 years ago

    @AngelSparkles00  If you've added a file to ConfigOverrides in Documents > Electronic Arts > The Sims 4, please remove it.  If you've edited one of the original .sgr files within the game's program files, either put back an unedited copy, if you have one, or repair the game in Origin: open your game library, right-click on the Sims 4 icon, and select Repair.

6 Replies

  • puzzlezaddict's avatar
    puzzlezaddict
    Hero+
    4 years ago

    @AngelSparkles00  If you've added a file to ConfigOverrides in Documents > Electronic Arts > The Sims 4, please remove it.  If you've edited one of the original .sgr files within the game's program files, either put back an unedited copy, if you have one, or repair the game in Origin: open your game library, right-click on the Sims 4 icon, and select Repair.

  • AngelSparkles00's avatar
    AngelSparkles00
    4 years ago
    @puzzlezaddict Thank you so much for this i thought i wouldn't be able to find someone that could explain how to fix this so easily thank you i thought i would nver be able to play again your a lifesaver!
  • AngelSparkles00's avatar
    AngelSparkles00
    4 years ago
    @puzzlezaddict hello its me again. the popup still comes up and i dont know what to do. there was no files in the configoverride folder and every time i try to click on Origin > Sims 4 > repair , It keeps going off origin and saying the popup again! And i dont know how i edited one of the original .sgr files because i dont know what the .sgr files are. if you know what to do please help me.
  • puzzlezaddict's avatar
    puzzlezaddict
    Hero+
    4 years ago

    @AngelSparkles00  Please clear Origin's cache:

    https://help.ea.com/en/help/faq/clear-cache-to-fix-problems-with-your-games/

    restart your computer, and repair again.  I'm not sure from your description whether the repair went through, so if it's not working, please let me know what exactly happens when you try to repair.

    If you can repair, and Origin completes the job (you'll see progress in the lower-left corner of the Origin window), but you still can't play, please move the entire Sims 4 folder out of Documents\Electronic Arts and onto your desktop, then try again to play.  If the game launches, a clean folder will spawn with no content.  Your saves and other user content won't be available, but the files themselves will be intact, and you can transfer them over later.

    If that doesn't help either, please run a dxdiag and attach it to a post.

    https://help.ea.com/en/help/pc/how-to-gather-dxdiag-information/

  • AngelSparkles00's avatar
    AngelSparkles00
    4 years ago
    @puzzlezaddict I tried doing that , nothing happened and it says that everything is fine. i feel like it has something to do with my TS4_x64.exe folder because i feel like something is there that isnt supposed to be there or something is missing. The only files in the folder are chroma animations , core , python , res and then Default , GraphicsCard.sgr GraphicsRules.sgr , python37_x64.dll , Simulation_x64.dll and of course TS4_x64.exe.
  • puzzlezaddict's avatar
    puzzlezaddict
    Hero+
    4 years ago

    @AngelSparkles00  Those are the contents of my Bin folder as well, so that's not an issue.  Please attach a dxdiag to this thread, as requested.

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