Forum Discussion

3 years ago

Solved

Error: Can't run The Sims 4 with the video card in this system

So I got a new laptop recently and have been trying to play the sims on it, but I keep getting the error: "Can't run The Sims 4 with the video card in this system. Please check that the video card ...

puzzlezaddict
3 years ago
@LKM747 As an experiment, try setting your screen's refresh rate to 120 or 144 Hz. While it shouldn't be necessary, I've seen occasional issues with Sims 4 and high refresh rates. Right-click on your desktop and select Display Settings > Advanced, and you should see the option to switch refresh rates. Restart your computer afterwards and before trying to play.

If that doesn't help, please do a clean uninstall of the Nvidia graphics driver and install the (slightly older) driver offered by Asus for your computer. Here's how to clean uninstall:

https://crinrict.com/blog/2019/02/clean-re-install-of-graphics-drivers-with-display-driver-uninstaller-ddu.html

You can find the Asus-provided driver (dated April 19) here:

https://rog.asus.com/laptops/rog-strix/rog-strix-g15-2022-series/helpdesk_download

If you're asked, choose G513RW as the BIOS model name.

puzzlezaddict

Hero+

3 years ago

@LKM747 As an experiment, try setting your screen's refresh rate to 120 or 144 Hz. While it shouldn't be necessary, I've seen occasional issues with Sims 4 and high refresh rates. Right-click on your desktop and select Display Settings > Advanced, and you should see the option to switch refresh rates. Restart your computer afterwards and before trying to play.

If that doesn't help, please do a clean uninstall of the Nvidia graphics driver and install the (slightly older) driver offered by Asus for your computer. Here's how to clean uninstall:

https://crinrict.com/blog/2019/02/clean-re-install-of-graphics-drivers-with-display-driver-uninstaller-ddu.html

You can find the Asus-provided driver (dated April 19) here:

https://rog.asus.com/laptops/rog-strix/rog-strix-g15-2022-series/helpdesk_download

If you're asked, choose G513RW as the BIOS model name.